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For Companies At a Glance
- Tasks: Answer calls, book appointments, and manage diaries while ensuring excellent customer service.
- Company: Join a friendly team at Specsavers, a leader in optics and customer care.
- Benefits: Earn up to £12.41/hour, enjoy discounts, and get a free Headspace app subscription.
- Why this job: Perfect for those passionate about retail and wanting to make a difference in customer experiences.
- Qualifications: No prior optics experience needed; just bring your enthusiasm and organisational skills.
- Other info: Enjoy an extra day off on your birthday and enhanced family leave.
Call Centre Assistant Are you a proactive people person with a passion for retail and delivering excellent customer service? If you\’re considering a career in optics, this role could be perfect for you. As a Call Centre Assistant, previous optics experience is not required; your focus will be on creating an outstanding store environment for both customers and staff, ensuring every patient receives the best care. Our team We have a dedicated and welcoming team in our store, ready for you to join. What’s on offer? Up to £12.41 per hour (depending on age) 37.5 hours per week Auto-enrolment into the pension scheme with employer contributions Specsavers Perks – discounts and savings portal WeCare employee support service Complimentary Headspace app subscription Eyecare and hearcare discounts for you and your family Additional paid day off on your birthday Enhanced family leave and sick pay Main responsibilities Answering calls and booking appointments Diary management Effective communication with customers and clinicians What we’re looking for If you possess these skills, you’re a great fit: Passion for delivering excellent customer service Organised Active listener Ability to work well in a team Desirable experience Having experience in admin or call centres and strong communication skills can set you apart. Apply now If you meet these criteria, we encourage you to apply promptly, as the position will close when filled. #J-18808-Ljbffr
Call Centre Assistant employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Assistant
✨Tip Number 1
Familiarise yourself with the basics of optics and customer service. Even though previous experience in optics isn't required, having a basic understanding can help you stand out during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being an active listener and conveying information clearly will be crucial in this role.
✨Tip Number 3
Showcase your organisational skills by preparing a mock diary management system. This will demonstrate your ability to handle appointments and manage time effectively during the interview.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. This preparation will help you answer situational questions confidently and show your passion for delivering excellent service.
We think you need these skills to ace Call Centre Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience, even if it's not directly in optics. Emphasise your ability to work in a team and your organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention why you are interested in the Call Centre Assistant role and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, specifically mention skills like active listening, effective communication, and organisation. These are key traits the company is looking for, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Specsavers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to creating a positive environment.
✨Demonstrate Organisational Skills
As a Call Centre Assistant, being organised is key. Prepare to discuss how you manage your time and tasks effectively. You could mention any tools or methods you use to stay organised, such as digital calendars or task lists, which will show that you can handle the responsibilities of the role.
✨Practice Active Listening
Active listening is crucial in a call centre role. During the interview, make sure to listen carefully to the questions asked and respond thoughtfully. You might even want to summarise what the interviewer has said before answering, which shows that you value their input and understand the importance of communication.
✨Highlight Teamwork Experience
Since the role involves working well in a team, be prepared to share examples of how you've successfully collaborated with others in previous jobs. Discuss any challenges you faced and how you overcame them together, as this will illustrate your ability to contribute positively to the team dynamic.
