At a Glance
- Tasks: Answer calls, triage patients, and handle administrative tasks in a busy retail environment.
- Company: Join a vibrant team at Specsavers in Kendal, dedicated to excellent customer service.
- Benefits: Earn £10.20 - £12.41 per hour, enjoy discounts, and access employee support services.
- Other info: Flexible hours with great training and development opportunities await you!
- Why this job: Kickstart your career in optics while making a real difference for customers.
- Qualifications: No previous optics experience needed; just bring your passion for customer service.
Overview
So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Call Centre Assistant role could be perfect for you.
As a Call Centre Assistant, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.
Your store
Based in Kendal our store is a vibrant and busy place to be and easy to get to via car, train and bus!
Our team
We have a wonderful team of dedicated people in our store ready and waiting for you to meet.
What’s on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- £10.20 - £12.41 an hour - depending on age
- 37.5 hours a week - weekend working is essential
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription tothe Headspace app
- Eyecareand hearcare discounts for you and your family
Main duties
These include:
- Answering and fielding calls
- Triaging patients
- Administrative tasks
- NHS payments
Find out more
If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it.
This includes:
- Experience in optics
- NHS admin experience
Checked all the boxes? This job will close when it\'s filled, so don\'t delay, apply today!
Call Centre Assistant in Dumfries employer: Specsavers
At Specsavers, we pride ourselves on being an excellent employer, offering a supportive and vibrant work environment in Kendal. Our Call Centre Assistants benefit from comprehensive training, competitive pay, and a range of perks including discounts and employee support services, all while being part of a dedicated team that values customer care and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Assistant in Dumfries
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers and their values. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your people skills! As a Call Centre Assistant, you'll be interacting with customers all day. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Be ready to showcase your adaptability! In a busy store like Kendal, things can change quickly. Think of examples from your past where you've had to think on your feet and how you handled those situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and tech-savvy, which is always a bonus in customer service roles.
We think you need these skills to ace Call Centre Assistant in Dumfries
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service and retail in your application. Share any experiences that highlight your proactive nature and how you’ve gone the extra mile for customers.
Tailor Your CV:Make sure your CV is tailored to the Call Centre Assistant role. Highlight relevant skills and experiences, even if they’re from different industries. We want to see how you can bring your unique background to our team!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in a call centre environment!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Specsavers
✨Know Your Stuff
Before the interview, make sure you understand the basics of optics and the role of a Call Centre Assistant. Brush up on common terms and processes related to customer service in retail. This will show your enthusiasm and readiness to learn!
✨Showcase Your People Skills
As a proactive people person, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond for a customer, as this will highlight your suitability for the role.
✨Practice Common Questions
Anticipate questions that might come up during the interview, such as how you would handle difficult customers or manage multiple calls. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
