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For Companies At a Glance
- Tasks: Assist customers over the phone, ensuring top-notch service and support.
- Company: Join a dynamic team at Specsavers, a leader in retail optics.
- Benefits: Earn up to £12.41/hour, enjoy discounts, and get a paid day off on your birthday!
- Why this job: Perfect for those passionate about customer service and looking to grow in a supportive environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and teamwork skills!
- Other info: Apply quickly as positions fill fast; this is an entry-level role with great training opportunities.
Overview
So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Call Centre Assistant role could be perfect for you.
As a Call Centre Assistant, you don’t need to have previous optics experience; you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.
Our store
Based in Crawley, our busy store has great transport links.
Our team
We have a wonderful team of dedicated people in our store ready and waiting for you to meet.
What’s on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Up to £12.41 per hour (depending on age)
- 40.5 hours per week (with weekends)
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks – a portal to a world of great everyday discounts and savings
- WeCare – our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
What we’re looking for
If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:
- Passion for delivering great customer service
- Organised
- Active listener
- Ability to work in a team
Find out more
If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it. This includes:
- Experience in optics or audiology
- Basic knowledge/experience of optical and/or audiology terminology
Checked all the boxes? This job will close when it\’s filled, so don\’t delay, apply today!
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales, Other, and Customer Service
Industries
- Retail
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Call Centre Assistant employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Assistant
✨Tip Number 1
Familiarise yourself with basic optical and audiology terminology. Even if you don't have direct experience, showing that you've done your homework can impress the hiring team and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service skills in conversations. When you get the chance to speak with someone from the team, share specific examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Network with current employees or others in the industry. Engaging with people who work at Specsavers can provide you with insider knowledge about the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and the company, and it gives you a chance to assess if this is the right fit for you as well.
We think you need these skills to ace Call Centre Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. Use keywords from the job description, such as 'passion for delivering great customer service' and 'active listener', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working in optics and how your skills align with the responsibilities of a Call Centre Assistant.
Showcase Relevant Experience: If you have any experience in retail or customer service, be sure to include specific examples of how you provided excellent service. If you have knowledge of optical or audiology terminology, mention it as it could set you apart from other candidates.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Specsavers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your proactive nature.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by nodding and responding appropriately to the interviewer’s questions. This shows that you value their input and are genuinely interested in the conversation, which is crucial for a Call Centre Assistant role.
✨Highlight Teamwork Experience
Be prepared to discuss your experience working in teams. Share stories that illustrate how you collaborated with others to achieve a common goal, as teamwork is essential in a busy retail environment like this one.
✨Familiarise Yourself with Optical Terminology
Even if you don’t have direct experience in optics, doing a bit of research on basic optical terminology can set you apart. Mentioning this knowledge during the interview shows your commitment to learning and adapting to the role.
