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- Tasks: Assist customers over the phone, ensuring top-notch service and support.
- Company: Join a dynamic team at Specsavers, a leader in retail optics.
- Benefits: Earn up to £12.41/hour, enjoy discounts, and get a paid day off on your birthday!
- Why this job: Perfect for those passionate about customer service and looking to grow in a supportive environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and teamwork skills!
- Other info: Apply quickly as positions fill fast; this is an entry-level role with great training opportunities.
Specsavers. A household name and a Highstreet staple. And you could be part of the team.
As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.
Our store
The Crawley Specsavers store, located in The Martlets shopping area, is a busy and well‑established optical and audiology hub offering comprehensive eye and hearing care to the local community. As a large store featuring 10 test rooms and an on‑site call centre, it is well‑equipped to support high customer demand while maintaining excellent clinical and service standards.
Our store is just a short walk from Crawley Train Station, making it easily accessible for commuters and local residents. Visitors travelling by bus can take advantage of frequent services that stop at multiple points within close proximity to the store. For those arriving by car, the area is well‑connected via nearby routes, with multiple parking options available in the town centre.
The store’s central location within a busy shopping district ensures straightforward access whether travelling on foot, by public transport, or by road.
Our team
The Crawley Specsavers team is made up of around 30 dedicated, friendly and highly skilled colleagues who work together to deliver an exceptional customer experience every day. The team includes a diverse mix of qualified optometrists, dispensing opticians, optical assistants, audiology professionals and retail specialists, all bringing their own strengths, expertise and personalities to the store. They pride themselves on creating a supportive, collaborative environment where everyone plays an important role in keeping the store running smoothly, from guiding customers through frame choices to supporting clinical services behind the scenes. With a strong focus on teamwork, development and communication, the group is known for its warm atmosphere, problem‑solving mindset and commitment to delivering great service.
What’s on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Up to £12.41ph, depending on experience
- Full time – 40.5 hours, to include weekend working
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks – a portal to a world of great everyday discounts and savings
- WeCare – our employee support service to help you and your immediate family when you need it most
- Complimentary subscription tothe Headspace app
- Eyecareand hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
What we’re looking for?
If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant.These include:
- Great communication skills – confident, clear and friendly when speaking with customers over the phone.
- Active listening – able to understand customer needs quickly and accurately.
- Strong organisational skills – keeping on top of bookings, referrals, and customer queries.
- Attention to detail – ensuring information is recorded accurately and passed to the right teams.
- Ability to stay calm under pressure – especially during busy periods or when handling challenging calls.
- Tech‑savvy approach – comfortable using booking systems, computer software and headsets.
- Problem‑solving mindset – able to resolve issues or identify who can help when needed.
- Teamwork – working closely with colleagues across the store and call centre.
- Customer‑focused attitude – always aiming to deliver a positive experience on every call.
- Time management – managing workload efficiently to keep wait times low and service levels high.
If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Checked all the boxes? This job will close when it\’s filled, so don\’t delay, apply today!
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Call Centre Assistant employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Assistant
✨Tip Number 1
Familiarise yourself with basic optical and audiology terminology. Even if you don't have direct experience, showing that you've done your homework can impress the hiring team and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service skills in conversations. When you get the chance to speak with someone from the team, share specific examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Network with current employees or others in the industry. Engaging with people who work at Specsavers can provide you with insider knowledge about the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and the company, and it gives you a chance to assess if this is the right fit for you as well.
We think you need these skills to ace Call Centre Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. Use keywords from the job description, such as 'passion for delivering great customer service' and 'active listener', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working in optics and how your skills align with the responsibilities of a Call Centre Assistant.
Showcase Relevant Experience: If you have any experience in retail or customer service, be sure to include specific examples of how you provided excellent service. If you have knowledge of optical or audiology terminology, mention it as it could set you apart from other candidates.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Specsavers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your proactive nature.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by nodding and responding appropriately to the interviewer’s questions. This shows that you value their input and are genuinely interested in the conversation, which is crucial for a Call Centre Assistant role.
✨Highlight Teamwork Experience
Be prepared to discuss your experience working in teams. Share stories that illustrate how you collaborated with others to achieve a common goal, as teamwork is essential in a busy retail environment like this one.
✨Familiarise Yourself with Optical Terminology
Even if you don’t have direct experience in optics, doing a bit of research on basic optical terminology can set you apart. Mentioning this knowledge during the interview shows your commitment to learning and adapting to the role.
