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For Companies At a Glance
- Tasks: Assist customers over the phone, ensuring they receive top-notch service and support.
- Company: Join Specsavers, a leading optical retailer known for its commitment to customer care.
- Benefits: Enjoy a competitive salary, flexible hours, and perks like discounts and extra holiday for your birthday.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to making a difference in customer care.
- Qualifications: Strong communication skills and a passion for customer service; call centre experience is a plus but not required.
- Other info: Full-time role with opportunities for progression and a supportive training environment.
Overview
Specsavers – Call Centre Assistant, Filton (Bristol Area). Permanent, full-time role. Salary up to £12.41 per hour.
What’s on offer
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary – up to £12.41 per hour (age dependent)
- Full-time – 40 hours per week including weekend working
- Progression opportunities
- Auto-enrolment into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks – a portal to a world of great everyday discounts and savings
- 28 days annual leave including 1 additional day for your birthday
What we’re looking for
If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:
- Preferred call centre experience (however this isn\’t essential)
- Strong customer service skills
- Good telephone communication
- Confident team player
- Adaptable in fast paced environment
Responsibilities
- Create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores
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Call Centre Assistant employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Assistant
✨Tip Number 1
Familiarise yourself with Specsavers' values and customer service approach. Understanding their commitment to providing excellent care will help you align your responses during the interview.
✨Tip Number 2
Practice common call centre scenarios and how you would handle them. Being able to demonstrate your problem-solving skills and adaptability in a fast-paced environment will impress the hiring team.
✨Tip Number 3
Showcase your teamwork abilities by preparing examples of how you've successfully collaborated with others in previous roles. Specsavers values confident team players, so highlight your contributions to group success.
✨Tip Number 4
Be ready to discuss your customer service experiences in detail. Think of specific instances where you went above and beyond for a customer, as this will demonstrate your strong customer service skills.
We think you need these skills to ace Call Centre Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Specsavers is looking for in a Call Centre Assistant. Highlight the key skills and responsibilities mentioned, such as customer service skills and telephone communication.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. If you have any relevant call centre experience or customer service roles, emphasise these in your CV.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your skills make you a great fit. Mention specific examples of your customer service experience and your ability to work in a fast-paced environment.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Specsavers
✨Showcase Your Customer Service Skills
As a Call Centre Assistant, strong customer service skills are crucial. Be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to provide excellent service.
✨Practice Your Telephone Communication
Since the role involves a lot of phone work, practice speaking clearly and confidently over the phone. You might even want to do a mock interview with a friend to get comfortable with the format and ensure you sound professional.
✨Emphasise Teamwork
Being a confident team player is essential for this role. Think of instances where you've worked effectively within a team, and be ready to discuss how you contribute to a positive team environment.
✨Demonstrate Adaptability
The call centre environment can be fast-paced and ever-changing. Prepare to discuss how you've adapted to new situations or challenges in previous roles, showcasing your flexibility and problem-solving skills.
