At a Glance
- Tasks: Join our call centre team to deliver exceptional customer service daily.
- Company: Specsavers is a well-known high street brand dedicated to eye and ear care.
- Benefits: Enjoy competitive pay, discounts, wellness support, and extra time off on your birthday!
- Other info: Work 39.5 hours a week, including Saturdays, in a dynamic environment.
- Why this job: Be part of a supportive team with great training and opportunities for growth.
- Qualifications: We seek passionate individuals with strong communication skills and a knack for teamwork.
The predicted salary is between 21500 - 26000 £ per year.
Hull, Specsavers
Specsavers. A household name and a Highstreet staple. And you could be part of the team.
As a Call Centre and Admin Assistant at Specsavers, you will work alongside our current call centre team. You’ll be the friendly face at the heart of our stores working among a team of experienced professionals, delivering unmatched customer service every single day.
What’s on Offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary: £10.20 - £12.41 - Depending on age
- Working hours - 39.5 hours per week including a Saturday.
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
- Fantastic progression and development opportunities
What we’re looking for?
- Some of the skills we’re looking for include:
- Passion for providing excellent customer service
- Teamworking
- IT confident
- Excellent communication and listening
- Ability to adapt and develop
Find out more
If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Head to our website to learn more about the role, or even better, apply now.
#J-18808-LjbffrCall Centre Assistant in Kingston upon Hull employer: Specsavers
Specsavers is an exceptional employer, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. With comprehensive training and development opportunities, alongside attractive benefits such as enhanced family leave and a complimentary Headspace subscription, employees can thrive both personally and professionally. Located in Hull, you will be part of a supportive team that values your contributions and celebrates your milestones, including an extra day off on your birthday.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Assistant in Kingston upon Hull
✨Tip Number 1
Familiarise yourself with Specsavers' values and customer service philosophy. Understanding their commitment to excellent service will help you align your responses during the interview, showcasing your passion for customer care.
✨Tip Number 2
Practice common call centre scenarios and how you would handle them. Being able to demonstrate your problem-solving skills and ability to stay calm under pressure will impress the hiring team.
✨Tip Number 3
Highlight your teamwork experience in previous roles. Since this position requires collaboration with a team, sharing specific examples of successful teamwork can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during the interview about the training and development opportunities available. This shows your eagerness to grow within the company and your commitment to providing excellent service.
We think you need these skills to ace Call Centre Assistant in Kingston upon Hull
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Specsavers is looking for in a Call Centre Assistant. Highlight key skills such as customer service, teamwork, and communication in your application.
Tailor Your CV:Make sure your CV reflects your relevant experience and skills. Use specific examples that demonstrate your ability to provide excellent customer service and work effectively in a team.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and explains why you want to work at Specsavers. Mention any relevant experience and how you can contribute to their team.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Specsavers
✨Show Your Passion for Customer Service
During the interview, make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Highlight Teamwork Skills
Since you'll be working alongside a team, it's important to showcase your ability to work well with others. Discuss instances where you collaborated effectively with colleagues to achieve a common goal, emphasising your adaptability and communication skills.
✨Demonstrate IT Confidence
As a Call Centre Assistant, you'll need to be comfortable using various IT systems. Be prepared to discuss your experience with technology and any relevant software you've used in previous roles. If possible, mention how you quickly learn new systems.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or company culture at Specsavers. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
