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For Companies At a Glance
- Tasks: Assist customers over the phone, ensuring top-notch service and support.
- Company: Join Specsavers, a leading retail brand known for exceptional customer care.
- Benefits: Enjoy competitive pay, flexible hours, pension contributions, and exclusive discounts.
- Why this job: Be part of a dynamic team that values your input and offers growth opportunities.
- Qualifications: Previous call centre experience is preferred but not essential; enthusiasm is key!
- Other info: Full-time role with weekend shifts; perfect for those looking to kickstart their career.
Call Centre Assistant – High Wycombe
So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career with Specsavers this Call Centre Assistant role could be perfect for you.
As a Call Centre Assistant you need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.
Our store
Based in High Wycombe
What’s on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary – £10.20- £12.41 per hour (Age dependent)
- Full time hours – weekend working is essential
- Progression opportunities
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks – a portal to a world of great everyday discounts and savings
What we’re looking for?
If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant.These include:
- Preferred call centre experience however this isnt essential
Find out more
If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Head to our website to learn more about the role, or even better, apply now.
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Call Centre Assistant employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Assistant
✨Tip Number 1
Familiarise yourself with Specsavers' values and customer service philosophy. Understanding their approach will help you align your responses during any interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Practice common call centre scenarios and how to handle difficult customers. Being able to showcase your problem-solving skills and ability to remain calm under pressure can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Specsavers, if possible. They can provide valuable insights into the company culture and what it takes to succeed in the Call Centre Assistant role.
✨Tip Number 4
Be prepared to discuss your availability for weekend work during the interview. Showing that you are flexible and willing to meet the demands of the role can make a positive impression on the hiring team.
We think you need these skills to ace Call Centre Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Specsavers is looking for in a Call Centre Assistant. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Make sure your CV reflects your customer service skills and any relevant experience, even if it's not directly from a call centre. Use specific examples that demonstrate your ability to create a positive environment for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer service. Mention why you want to work at Specsavers and how your skills align with their values and expectations.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Specsavers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Your Communication Skills
As a Call Centre Assistant, strong communication is key. Practice clear and concise responses to common interview questions, and be prepared to engage in role-play scenarios to showcase your ability to handle customer inquiries effectively.
✨Research Specsavers
Familiarise yourself with Specsavers' values, mission, and the services they offer. This knowledge will not only help you answer questions more confidently but also show your genuine interest in the company and its culture.
✨Prepare for Common Call Centre Scenarios
Think about potential challenges you might face in a call centre environment, such as dealing with difficult customers or managing high call volumes. Prepare thoughtful responses on how you would handle these situations to demonstrate your problem-solving skills.
