At a Glance
- Tasks: Assist customers and support the call centre team with admin tasks.
- Company: Specsavers is a well-known retail brand, dedicated to eye and ear care.
- Benefits: Enjoy 28 days off, birthday leave, and employee discounts.
- Other info: Entry-level position with full-time hours and opportunities for growth.
- Why this job: Join a friendly team, develop your skills, and make a real impact.
- Qualifications: Passion for customer service, teamwork, and good communication skills required.
The predicted salary is between 15600 - 18240 £ per year.
Specsavers. A household name and a Highstreet staple. And you could be part of the team.
As an Call Centre and Admin Assistant at Specsavers you willl work alongside our current call centre team. You’ll be the friendly face at the heart of our stores working among a team of experienced professionals, delivering unmatched customer service every single day.
What’s on Offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
Salary: Starting at £22,984.00 - Depending on experience
Yearly salary review
28 days annual leave plus your birthday off
Working hours - Full time (40 hours) and Part time (2-3 days minimum) including weekend working.
Specsavers Perks – our discounted benefits scheme
Fantastic progression and development opportunities
We will auto-enroll you into the pension scheme with an employer contribution when you contribute to
WeCare - our employee support service to help you and your immediate family when you need it most
Eyecareand hearcare discounts for you
What we’re looking for?
Some of the skills we’re looking for include:
Passion for providing excellent customer service
Teamworking
IT confident
Excellent communication and listening
Ability to adapt and develop
Find out more
If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Head to our website to learn more about the role, or even better, apply now.
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Call Centre and Admin Assistant in London employer: Specsavers
Specsavers is an exceptional employer, offering a vibrant work culture in the heart of Peckham where teamwork and customer service excellence are at the forefront. With competitive salaries starting at £26k, generous annual leave, and a range of employee benefits including eyecare discounts and a supportive employee assistance programme, Specsavers is committed to fostering professional growth and development for all staff members.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre and Admin Assistant in London
✨Tip Number 1
Familiarise yourself with Specsavers' values and customer service approach. Understanding their commitment to excellent service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you feel more confident when handling customer queries, which is crucial for a Call Centre and Admin Assistant.
✨Tip Number 3
Network with current or former employees of Specsavers. They can provide valuable insights into the company culture and what it takes to succeed in the role.
✨Tip Number 4
Prepare questions to ask during the interview that demonstrate your interest in the role and the company. This shows that you are proactive and genuinely interested in being part of the Specsavers team.
We think you need these skills to ace Call Centre and Admin Assistant in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Specsavers is looking for in a Call Centre and Admin Assistant. Highlight key skills such as customer service, teamwork, and communication in your application.
Tailor Your CV:Make sure your CV reflects your relevant experience and skills. Use specific examples that demonstrate your ability to provide excellent customer service and work effectively in a team.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention why you want to work at Specsavers and how you can contribute to their team.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Specsavers
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with Specsavers' values.
✨Demonstrate Teamwork Skills
Since you'll be working alongside a team, it's important to highlight your ability to work collaboratively. Prepare anecdotes that showcase how you've successfully worked in a team environment and contributed to achieving common goals.
✨Be IT Savvy
As a Call Centre and Admin Assistant, you'll need to be comfortable with various IT systems. Brush up on any relevant software or tools you might encounter and be ready to discuss your experience with technology during the interview.
✨Practice Active Listening
Excellent communication and listening skills are crucial for this role. During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and can effectively engage with customers.
