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- Tasks: Manage admin and clinic scheduling while putting customers first.
- Company: Join Specsavers, a leader in eye care with a caring culture.
- Benefits: Earn £25,000 - £26,000, enjoy 20 days holiday, and access wellness perks.
- Why this job: Make a real difference by supporting home-based care for those in need.
- Qualifications: Experience in administration or customer service is a plus.
- Other info: Monday to Friday role with excellent work-life balance.
The predicted salary is between 21500 - 26000 £ per year.
We are ideally looking for someone with strong communication skills from a call centre type environment to join the team doing customer care calls as well as some administration at Specsavers based in the offices in Cobham, you’ll be a key part of our business.
You’ll make sure all administration and clinic scheduling is completed in the most effective, efficient way possible, and you’ll always put the customers first. This will also involve updating customer files so attention to detail is key as are excellent communication skills as your clinical team are going to be carrying out clinics across the region. Liaising with external parties is also part of the role, so confidence when dealing with people is essential.
The domiciliary side of this means you’ll be surrounded and supported by a team bringing care to the homes of the people who can’t come into our stores.
Essentially, you’ll be making a real difference here.
Our team
We have a wonderful team of dedicated people ready and waiting for you to meet and our offices are based in Cobham, so make sure you are able to drive there and that the commute is acceptable before applying please.
What’s on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy.
- £27,000 per annum
- Monday to Friday working week 8.30am to 5.30pm
- 20 days holiday plus bank holidays
- Birthday Day off
- Access to Specsavers Perks Scheme
- WeCare Support
- Access to Headspace App
What we’re looking for?
- Call centre experience coupled with office experience and customer service skills
In short, if you’re ready to get started and drive your career and our practice forward, we can’t wait to hear from you.
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Call Centre Advisor employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience in administration or customer service can benefit the role of Domiciliary Administrator.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and confident when discussing your experiences. Remember, they want to see how well you can liaise with both the clinical team and external parties.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Advisor role. Highlight any previous administration or customer service experience you have, and don’t forget to mention your attention to detail – it’s key for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with what we’re looking for. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since excellent communication is a must-have for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any relevant experiences where you’ve successfully liaised with others.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us at StudySmarter!
How to prepare for a job interview at Specsavers
✨Know Your Stuff
Before the interview, make sure you understand the role of a Domiciliary Administrator. Familiarise yourself with the responsibilities like managing administration and clinic scheduling. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples from your past experiences where you've effectively liaised with others. Think about times when you’ve had to communicate complex information clearly or resolve issues with customers.
✨Attention to Detail is Crucial
Given the importance of updating customer files accurately, be ready to discuss how you ensure precision in your work. You might want to mention any tools or methods you use to maintain accuracy in your previous roles.
✨Demonstrate Your Customer Focus
This role is all about putting the customer first, so come prepared with examples of how you've gone above and beyond for customers in the past. Highlight your customer service skills and how they can benefit the domiciliary team.
