Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist with optical administration, manage appointments, and provide excellent customer service.
- Company: Join Specsavers, a well-known brand in the heart of Brighton.
- Benefits: Enjoy competitive pay, discounts, wellness support, and a day off for your birthday!
- Why this job: Be part of a passionate team and grow your career in optics.
- Qualifications: Previous customer service experience and basic optical knowledge required.
- Other info: Dynamic work environment with great training and development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Specsavers is a household name and a Highstreet staple. As an Optical Call Centre Assistant, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration such as NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The store is looking for someone with previous optical experience, as optical knowledge will be essential in the role. The aim is to provide a top-notch administrative service that will support the store’s success.
Our store is located right in the heart of Brighton on North Road, perfectly positioned for convenience and accessibility. Just a short walk from the city’s vibrant shopping streets, the store enjoys a steady flow of customers from the local community and visitors alike. There are excellent parking options nearby, including North Road Car Park, located just steps away, and Brighton Theatre Car Park, only a 2-minute walk from the store. Public transport links are also fantastic, with Brighton Railway Station just a 5-minute walk away and numerous bus routes serving North Road and the surrounding area.
With a dynamic, fast-paced environment and a strong reputation for delivering exceptional eye and hearing care, this is an exciting place to grow your career and make a real impact. You’ll be joining a friendly, supportive group who are passionate about delivering exceptional care to every customer. Our team consists of around 20 colleagues, including experienced optometrists, dispensing opticians, and a dedicated retail team, all working together to provide the best possible service. We pride ourselves on creating a welcoming environment where collaboration and learning are encouraged.
This is a fantastic opportunity to work alongside experienced professionals, develop your skills, and take the next step in your optical career.
What’s on offer?
- Full time - 40 hours, to include weekend working
- Auto-enrolment into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
What we’re looking for?
- Previous experience in a fast-paced customer service environment
- Experience in optics business
- Basic knowledge/experience of optical terminology
If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. This job will close when it’s filled, so don’t delay, apply today!
Optical Call Centre Assistant in Brighton employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Call Centre Assistant in Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and optical knowledge. Think about your past experiences and how they relate to the role. We want you to feel confident and ready to impress!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the Specsavers team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Optical Call Centre Assistant position.
We think you need these skills to ace Optical Call Centre Assistant in Brighton
Some tips for your application 🫡
Show Off Your Optical Knowledge: Make sure to highlight any previous optical experience you have in your application. We want to see how your skills can contribute to our team, so don’t hold back on sharing your knowledge of optical terminology and administration.
Keep It Organised: When writing your application, keep it neat and organised. Use clear headings and bullet points where necessary. This not only makes it easier for us to read but also shows off your organisational skills, which are key for the role!
Be Enthusiastic!: Let your passion for customer service shine through in your application. We’re looking for someone who’s excited about delivering exceptional care, so don’t be shy about expressing your enthusiasm for the role and our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Specsavers
✨Know Your Optical Stuff
Brush up on your optical terminology and any relevant experience you have. Being able to confidently discuss optical concepts will show that you're prepared and knowledgeable, which is crucial for the role.
✨Practice Common Scenarios
Think about common customer queries you might encounter in a call centre environment. Practising how you would handle these situations can help you demonstrate your problem-solving skills and customer service experience during the interview.
✨Show Your Organisational Skills
Since the role involves managing appointments and filing records, be ready to share examples of how you've successfully organised tasks in previous jobs. This will highlight your ability to thrive in a fast-paced environment.
✨Be Enthusiastic and Personable
Specsavers values a friendly and supportive team atmosphere. Make sure to convey your enthusiasm for the role and your commitment to providing exceptional service. A positive attitude can go a long way in making a great impression!
