At a Glance
- Tasks: Assist with optical administration, manage appointments, and provide top-notch customer service.
- Company: Join Specsavers, a well-known name in eye and hearing care.
- Benefits: Enjoy competitive salary, discounts, and extra day off on your birthday!
- Other info: Friendly team atmosphere with excellent training and development opportunities.
- Why this job: Make a real impact in a dynamic environment while growing your optical career.
- Qualifications: Previous experience in customer service and basic optical knowledge required.
The predicted salary is between 24000 - 30000 £ per year.
Specsavers is a household name and a Highstreet staple. As an Optical Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration such as NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments.
The store is looking for someone with previous optical experience, as optical knowledge will be essential in the role. The aim is to provide a top‑notch administrative service that will support the store’s success.
Our store is located right in the heart of Brighton on North Road, perfectly positioned for convenience and accessibility. Just a short walk from the city’s vibrant shopping streets, the store enjoys a steady flow of customers from the local community and visitors alike. There are excellent parking options nearby making it easy for both customers and team members to reach us. Public transport links are also fantastic, with Brighton Railway Station just a 5-minute walk away and numerous bus routes serving North Road and the surrounding area.
With a dynamic, fast‑paced environment and a strong reputation for delivering exceptional eye and hearing care, this is an exciting place to grow your career and make a real impact.
You’ll be joining a friendly, supportive group who are passionate about delivering exceptional care to every customer. Our team consists of around 20 colleagues, including experienced optometrists, dispensing opticians, and a dedicated retail team, all working together to provide the best possible service. We pride ourselves on creating a welcoming environment where collaboration and learning are encouraged. We’re excited to welcome someone who brings enthusiasm, fresh ideas, and a commitment to outstanding service.
This is a fantastic opportunity to work alongside experienced professionals, develop your skills, and take the next step in your optical career.
What’s on offer?
- Competitive salary based on experience and optical qualification
- Full time - 40 hours, to include weekend working
- Auto-enrolment into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
What we’re looking for?
- Previous experience in a fast‑paced customer service environment
- Experience in optics or Audiology business
- Basic knowledge/experience of optical and/or Audiology terminology
You may be required to spend time working on the shop floor prior to starting in the call centre, to gain familiarity with our systems if you have not used them before.
Checked all the boxes? Now’s the perfect time to apply!
Optical Assistant/ Call Centre Assistant in Brighton employer: Specsavers
Specsavers is an exceptional employer, offering a vibrant work culture in the heart of Brighton, where you can thrive alongside a passionate team dedicated to delivering outstanding eye and hearing care. With competitive salaries, comprehensive training, and a range of benefits including employee discounts and enhanced family leave, you'll find ample opportunities for personal and professional growth in a supportive environment that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant/ Call Centre Assistant in Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and optical knowledge. Role-play with a friend or family member to build your confidence and get comfortable talking about your experience.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the Specsavers team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Optical Assistant/ Call Centre Assistant in Brighton
Some tips for your application 🫡
Show Off Your Optical Knowledge:Make sure to highlight any previous experience you have in optics or audiology. We want to see that you know your stuff, so don’t be shy about mentioning specific terms or tasks you've handled in the past!
Tailor Your Application:Take a moment to customise your application for this role. Use keywords from the job description and relate your skills directly to what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Keep It Organised:Since the role involves a lot of administration, make sure your application is neat and well-structured. A clear layout will not only make it easier for us to read but also demonstrate your organisational skills right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily!
How to prepare for a job interview at Specsavers
✨Know Your Optical Stuff
Brush up on your optical knowledge before the interview. Familiarise yourself with common optical terms and processes, especially those related to NHS forms and triaging. This will show that you’re not just interested in the role but also understand the industry.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples from your previous experience in fast-paced environments. Think of specific situations where you provided excellent service or resolved issues effectively.
✨Prepare for Common Questions
Anticipate questions about how you would handle specific scenarios, like managing appointments or dealing with difficult customers. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
