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For Companies At a Glance
- Tasks: Manage optical administration and assist customers with queries in a supportive team.
- Company: Prominent optical retail chain in Brighton with a friendly atmosphere.
- Benefits: Full-time hours, training, paid time off on your birthday, and other perks.
- Why this job: Join a dynamic team and enhance your customer service skills in the optical field.
- Qualifications: Experience in customer service and basic knowledge of optical terminology.
- Other info: Great opportunity for career growth in a thriving industry.
The predicted salary is between 24000 - 36000 £ per year.
A prominent optical retail chain in Brighton is seeking an Optical Call Centre Assistant. This position involves managing optical administration, including NHS forms and customer queries, within a supportive team.
Ideal candidates will have previous experience in a customer service environment and a basic understanding of optical terminology.
The role offers a full-time schedule with various benefits, including training and paid time off on your birthday.
Optical Admin & Call Centre Specialist | 40hrs + Benefits in Brighton employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Admin & Call Centre Specialist | 40hrs + Benefits in Brighton
✨Tip Number 1
Get to know the company! Research the optical retail chain and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role involves managing customer queries, think of scenarios where you’ve successfully resolved issues or provided excellent service. Be ready to share these examples during your interview.
✨Tip Number 3
Brush up on your optical terminology! Even if you have a basic understanding, knowing key terms can set you apart. It shows you're proactive and ready to hit the ground running in your new role.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it helps us keep track of your progress. Plus, you’ll be one step closer to landing that Optical Admin & Call Centre Specialist position!
We think you need these skills to ace Optical Admin & Call Centre Specialist | 40hrs + Benefits in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant optical knowledge. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Optical Admin & Call Centre Specialist role and how you can contribute to our supportive team. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves managing customer queries, it's essential to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Specsavers
✨Know Your Optical Terminology
Brush up on basic optical terms before your interview. Being familiar with common phrases and jargon will show that you’re serious about the role and can communicate effectively with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think of specific situations where you resolved queries or handled difficult customers, as this will demonstrate your capability to manage customer interactions.
✨Familiarise Yourself with NHS Forms
Since the role involves managing NHS forms, it’s a good idea to understand the basics of these documents. Research what they entail and be ready to discuss how you would handle them in your role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your interest and helps you gauge if the company is the right fit for you.