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- Tasks: Lead a team to deliver exceptional customer service and support training.
- Company: A leading optical retailer in Horsham with a focus on community impact.
- Benefits: Salary up to £33,000, extra paid leave on birthdays, and discounts.
- Why this job: Grow your career while making a positive difference in the community.
- Qualifications: No prior experience needed; just a passion for customer service.
- Other info: Comprehensive training provided and excellent development opportunities.
The predicted salary is between 19800 - 46200 £ per year.
A leading optical retailer in Horsham is seeking an Assistant Duty Manager to lead a motivated team in delivering exceptional customer service. No prior optical experience required, as comprehensive training will be provided.
Responsibilities include:
- Supporting team training
- Ensuring smooth shop floor operations
- Driving a positive work culture
The position offers a salary package up to £33,000, excellent development opportunities, and impressive employee benefits including additional paid leave on birthdays and access to discounts. This is a great chance to grow your career while making a positive impact in the community.
Assistant Duty Manager - Lead & Elevate Customer Experience employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Duty Manager - Lead & Elevate Customer Experience
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations on the shop floor. Being able to demonstrate your problem-solving skills and customer-first attitude can really set you apart during the interview.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about team dynamics, training opportunities, and how they measure success in customer experience. It’ll make you look engaged and keen to contribute.
✨Tip Number 4
Apply through our website for the best chance of landing the job! We want to see your application and get you on board to help lead and elevate the customer experience. Plus, it’s a great way to stay updated on any new opportunities!
We think you need these skills to ace Assistant Duty Manager - Lead & Elevate Customer Experience
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you’re passionate about delivering exceptional customer service. Share any experiences where you've gone the extra mile to help someone out – it’ll really make your application stand out!
Highlight Teamwork Skills: As an Assistant Duty Manager, you'll be leading a team. Make sure to mention any past experiences where you’ve worked well in a team or even led one. We love to see how you can motivate and support others!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. It shows us you’re genuinely interested in this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Specsavers
✨Know the Company
Before your interview, take some time to research the optical retailer. Understand their values, mission, and what sets them apart in customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Duty Manager, you'll be leading a team. Think of examples from your past experiences where you've successfully motivated or trained others. Be ready to discuss how you can foster a positive work culture and support your team in delivering exceptional customer service.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle specific situations on the shop floor. Practice responses to scenarios like dealing with a difficult customer or managing team conflicts. This will demonstrate your problem-solving skills and ability to maintain smooth operations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
