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- Tasks: Lead and motivate a team to deliver exceptional customer service in a vibrant store.
- Company: Join Specsavers, a global leader in eye and ear care with a supportive culture.
- Benefits: Competitive salary, discounts, employee support, and extra day off for your birthday.
- Why this job: Make a real impact in your community while developing your career in a fun environment.
- Qualifications: Experience in team management and a passion for helping others succeed.
- Other info: Enjoy a friendly atmosphere with opportunities for connection and celebration.
The predicted salary is between 24000 - 36000 £ per year.
Are you a motivated team leader with an eye for detail wanting to bring your skills to a global, difference-making company? You don’t need previous optical experience to succeed in this role - we’ll give you all the training you need. What is important is that you bring experience managing or leading a team, along with the confidence to guide others and deliver exceptional customer service. As long as you’re ready to lead by example and champion a customer-first mindset, you can make a difference as an Assistant Duty Manager at Specsavers Horsham.
Alongside your hard work helping keep our store and team running like clockwork, we’ll support you to grow your skills even further than you thought possible. You’ll be at the forefront of bringing better hear and eye care to your community, while progressing your career and supporting others to do the same. In short, this is an opportunity you don’t want to miss.
The Horsham Specsavers store occupies a prime town-centre location on Worthing Road, surrounded by a vibrant mix of shops, cafés and essential services, making it a convenient and lively place to work. It is a large, well-established practice with nine test rooms, positioning it as one of the most substantial optical and audiology locations in the area.
The store benefits from excellent public transport links: Horsham train station is just a five-minute walk away, and several bus stops are located close by, ensuring easy access for both customers and colleagues. For those travelling by car, there are multiple convenient parking options nearby.
Known for its friendly, knowledgeable team and strong reputation for quality care, the store plays an important role in meeting the town’s growing demand for accessible optical and hearing services.
The Horsham Specsavers team is known for being a friendly, supportive and highly collaborative group, with a mix of experienced clinicians, optical assistants and retail colleagues who pride themselves on delivering great customer care and creating a positive working environment. The store culture is fun and people-focused, with plenty of opportunities for connection across the wider local business. Each year, the Horsham team joins up with the three neighbouring Specsavers stores for both a summer party and a Christmas celebration, giving everyone a chance to unwind, celebrate achievements and strengthen relationships across all four teams. With a strong sense of camaraderie, shared purpose and a genuinely welcoming atmosphere, the staff in Horsham make it a brilliant place to build your career.
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary package up to £33,000 per annum
- Full Time - 40.5 hours, to include weekend working
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
What you’ll be responsible for:
- Helping to lead and motivate the team on the shop floor, ensuring an exceptional customer experience at all times
- Carrying out regular 1-2-1s, supporting training needs, and coaching team members to grow and develop
- Being a confident front-of-house presence, keeping the shop floor running smoothly (no dispensing involved)
- Supporting the management team with key operational tasks, contributing to smooth day-to-day store performance
- Taking ownership of rota planning, ensuring the right people are in the right place at the right time
- Championing a positive, people-focused culture - this role is perfect for someone who is naturally great with people and enjoys helping others succeed
What we’re looking for:
- Great communicator
- Experience in managing teams
- Eye for detail
- Be flexible and adaptable
- Passionate people person
- Organised
- Hard worker
If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. We can’t wait for you to apply!
Assistant Duty Manager - Horsham, West Sussex employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Duty Manager - Horsham, West Sussex
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about leading a team and delivering great customer service, think of examples from your past experiences where you've successfully motivated others or handled tricky situations. We want to hear those stories!
✨Tip Number 3
Don’t just wait for the interview; reach out! If you can, connect with current employees on LinkedIn or through other channels. Ask them about their experiences at Specsavers Horsham. It shows initiative and gives you insider info that could be super helpful.
✨Tip Number 4
When you apply, make sure to highlight your leadership experience and customer service skills. Use our website to submit your application, and don’t forget to follow up after a week or so. A little persistence can go a long way in landing that job!
We think you need these skills to ace Assistant Duty Manager - Horsham, West Sussex
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in managing or leading a team. We want to see how you've motivated others and delivered exceptional customer service in the past.
Be Personable: Since this role is all about championing a positive, people-focused culture, let your personality shine through in your application. Share examples of how you connect with others and create a supportive environment.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Assistant Duty Manager role at Specsavers Horsham.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Specsavers
✨Know the Company
Before your interview, take some time to research Specsavers and its values. Understand their commitment to customer service and community care. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Duty Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed or motivated a team. Highlight how you’ve handled challenges and supported your colleagues to achieve great results.
✨Emphasise Customer Service
Since this role is all about delivering exceptional customer service, be ready to discuss your approach to ensuring a positive experience for customers. Share specific instances where you went above and beyond to help someone, demonstrating your customer-first mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
