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- Tasks: Provide top-notch customer service and advice while managing orders and communications.
- Company: Join Specsavers, the world's largest privately-owned optical group with a family-run vibe.
- Benefits: Earn a real wage while gaining valuable experience in a supportive environment.
- Why this job: Kickstart your career in customer service and make a difference in people's lives.
- Qualifications: GCSE in Mathematics and strong communication skills required; no prior experience needed.
- Other info: Dynamic team atmosphere with opportunities for growth and development.
The predicted salary is between 800 - 980 £ per month.
As an apprentice in our store, you will have everything you need to truly realise your potential in a role, all whilst earning a real wage. The role involves giving customers top‑notch advice, efficiently answering telephone calls to the store, and advising customers that their hearing aids or glasses are ready or delayed as appropriate.
Responsibilities:
- Giving customers top‑notch advice.
- Welcoming customers to the store.
- Dealing with orders.
- Answering telephone calls to the store efficiently.
- Using a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Using appropriate verbal and non‑verbal communication skills, and summarising language during face‑to‑face communications.
- Using appropriate communication skills and reinforcement techniques to confirm understanding during non‑face‑to‑face interactions.
- Using an appropriate 'tone of voice' in all communications, including written and digital, that reflects the organisation's brand.
- Providing clear explanations and offering options to help customers make mutually beneficial choices.
- Organising yourself, prioritising workload, and meeting deadlines.
- Demonstrating patience and calmness.
- Showing understanding of the customer's point of view.
- Using appropriate sign‑posting or resolution techniques to meet customer needs and manage expectations.
- Maintaining informative communication during service recovery.
Qualifications & Requirements:
- GCSE in Mathematics (grade 9‑3, A‑D).
- Communication skills.
- Organisational skills.
- Administrative skills.
- Team‑working skills.
- Share any other relevant qualifications and industry experience.
- Must be able to travel to the store location daily.
- This is an entry‑level position; you must not have worked in the customer‑service sector before.
Customer Service Apprenticeship in Altrincham employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship in Altrincham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about giving top-notch advice and engaging with customers, it’s crucial to demonstrate your verbal and non-verbal communication skills. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed your time or prioritised tasks in the past. This will highlight your ability to handle the workload and meet deadlines, which is key for this apprenticeship.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Apprenticeship in Altrincham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about yourself and why you’re excited about this apprenticeship.
Tailor Your Application: Make sure to tailor your application to the role. Highlight any relevant skills or experiences that match what we’re looking for, like communication and organisational skills. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on how you can contribute to our team and help our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so you’ll be done in no time!
How to prepare for a job interview at Specsavers
✨Know the Company
Before your interview, take some time to research Specsavers. Understand their values, mission, and what makes them unique in the optical industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Active Listening
During the interview, demonstrate your listening skills by nodding and responding appropriately to the interviewer. This is crucial for a customer service role, as it shows you can engage with customers and understand their needs. Try to summarise what the interviewer says to confirm your understanding.
✨Showcase Your Communication Skills
Since the role involves a lot of communication, be sure to articulate your thoughts clearly. Use a friendly tone and maintain eye contact if it's an in-person interview. Practising common interview questions with a friend can help you refine your verbal and non-verbal communication skills.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved issues or helped someone. Even if you haven't worked in customer service before, you can draw from school projects or group activities. This will highlight your ability to manage customer expectations and provide solutions.
