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- Tasks: Provide top-notch customer advice and handle inquiries about hearing aids and glasses.
- Company: Leading optical retailer in the UK with a focus on customer service.
- Benefits: Earn a real wage while gaining valuable experience and training.
- Why this job: Kickstart your career in customer service with hands-on training and support.
- Qualifications: No prior experience needed, just a passion for helping others.
- Other info: Full-time role with weekend shifts and a one-year apprenticeship.
The predicted salary is between 800 - 1400 £ per month.
A leading optical retailer in the United Kingdom is offering an apprenticeship in customer service. In this full-time role, you will provide excellent customer advice, handle telephone inquiries regarding hearing aids and glasses, and receive training as a Customer Service Practitioner at level 2. This apprenticeship lasts for 1 year and includes weekend shifts. Join us to develop your skills while earning a real wage.
Customer Service Apprentice — Start in Retail Support employer: SPECSAVERS OPTICAL SUPERSTORES LIMITED
Contact Detail:
SPECSAVERS OPTICAL SUPERSTORES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice — Start in Retail Support
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and products will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and experiences related to customer service.
✨Tip Number 3
Dress appropriately for the interview. First impressions matter, so looking smart and professional can set the right tone and show that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in the interviewer's mind and demonstrate your enthusiasm for the position.
We think you need these skills to ace Customer Service Apprentice — Start in Retail Support
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you’re excited about working in customer service. Share any experiences you've had that show your enthusiasm for helping others, whether it's in retail or another setting.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight any relevant skills or experiences that align with the job description, especially those related to handling inquiries and providing advice.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at SPECSAVERS OPTICAL SUPERSTORES LIMITED
✨Know Your Stuff
Before the interview, make sure you understand the basics of customer service and the specific products you'll be dealing with, like hearing aids and glasses. Familiarise yourself with common customer queries and how to handle them effectively.
✨Show Your Enthusiasm
Employers love candidates who are genuinely excited about the role. Be sure to express your passion for helping customers and your eagerness to learn during the apprenticeship. A positive attitude can really set you apart!
✨Practice Common Scenarios
Think about typical customer service situations you might face in this role. Prepare responses for questions like how you would deal with an unhappy customer or how you would explain a product. Practising these scenarios can boost your confidence.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the apprenticeship and the company. This shows that you're engaged and interested in the role. You could ask about training opportunities or what a typical day looks like in retail support.
