At a Glance
- Tasks: Assist customers with contact lenses, fittings, and ongoing care in a supportive environment.
- Company: Join the friendly team at Specsavers in Yeovil, dedicated to customer service.
- Benefits: Starting salary of £13ph, discounts, pension scheme, and extra day off for your birthday.
- Other info: Enjoy a collaborative workplace with excellent training and growth opportunities.
- Why this job: Make a real difference in people's vision while developing your career in optics.
- Qualifications: Previous customer service experience; optical knowledge is a plus.
The predicted salary is between 13 - 13 £ per hour.
Are you a caring individual looking to continue your career as a Contact Lens Assistant? You’ve come to the right place. We’re looking for passionate, hard‑workers with some previous optical experience ready to confidently welcome and help customers as they walk through our doors. This role will have a strong focus on contact lenses, supporting customers with their lens choices, fittings, and ongoing care, ensuring they feel comfortable and confident with their vision solutions.
Our store The Specsavers store in Yeovil offers a fast‑paced, customer‑focused retail environment dedicated to delivering high‑quality optical and audiology services. Conveniently located within the town centre, the store is easily accessible via a range of public transport links, with local bus services and nearby transport hubs providing straightforward connections from surrounding areas, making it an ideal workplace for commuters.
With a strong emphasis on customer service, teamwork, and continuous development, the Yeovil store provides an engaging workplace for individuals passionate about making a real difference in people’s vision and hearing health.
The team at the Yeovil Specsavers store is a friendly, supportive, and highly collaborative group, committed to delivering excellent service to every customer. Made up of experienced optical professionals, retail specialists, and support colleagues, the team works closely together to create a positive and efficient working environment. Colleagues are encouraged to share knowledge, support one another, and develop their skills, fostering a culture of continuous learning and progression.
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary starting from £13ph, to increase depending on experience
- Full Time – 37.5 hours a week, to include weekend working
- Discounted parking
- We will auto‑enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks – a portal to a world of great everyday discounts and savings
- Medical Cash Back Scheme
- WeCare – our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eye care and hearing care discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it. This includes:
- Previous experience in a fast‑paced customer service environment
- Experience in optics, contact lenses or Audiology business
- Basic knowledge/experience of optical and/or Audiology terminology.
Checked all the boxes? Now’s the perfect time to apply!
Contact Lens Assistant - Yeovil, Somerset employer: Specsavers Norge
Specsavers in Yeovil is an exceptional employer, offering a vibrant and supportive work environment where employees are encouraged to grow and develop their skills. With a strong focus on teamwork and customer service, the store provides comprehensive training opportunities and a range of benefits, including competitive pay, discounts, and wellness support, making it an ideal place for those passionate about enhancing people's vision and hearing health.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Lens Assistant - Yeovil, Somerset
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers Norge. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers Norge before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Lens Assistant - Yeovil, Somerset
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers Norge:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers Norge specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers Norge!
How to prepare for a job interview at Specsavers Norge
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
