At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive business success.
- Company: Join Specsavers, a company passionate about outstanding care and employee growth.
- Benefits: 28 days leave, birthday off, discounts, and ongoing training opportunities.
- Other info: Dynamic role with opportunities for career progression and personal development.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Proven leadership experience and optical industry knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for the next step in your career? If so, our Office Manager role could be just what you're looking for! At Specsavers, we’re passionate about delivering outstanding care to our customers and creating a workplace where our people can thrive. We’re looking for an Office Manager to support our directors in running a successful, customer-focused Home Visits business.
As our Office Manager, you’ll play a key role in the day-to-day running of the business - helping the team to deliver exceptional service while driving performance and commercial success. You’ll set the standard for a customer-first mindset, empowering the team to make the right decisions for every individual. Through coaching, leadership, and development, you’ll help the team reach their full potential while ensuring every customer receives a personalised and welcoming experience. You’ll also use KPIs and business insights to improve efficiency, reduce costs, and maximise profitability - supporting the continued growth of the Home Visits business.
What You’ll Be Doing
- Lead by example, delivering a world-class customer experience
- Inspire, coach and develop the team to achieve their best
- Foster a culture of continuous improvement
- Drive the business key performance indicators (KPIs)
- Support recruitment, onboarding, and ongoing training of team members
- Conduct regular 1-2-1s, performance reviews, and team meetings
- Work closely with Directors to identify business improvements and growth opportunities
- Ensure strong financial controls, including management of bad debt
- Oversee accurate and compliant administration of NHS GOS claims, fees and vouchers, ensuring timely processing and adherence to regulatory standards
- Manage clinic diaries, routes and scheduling to maximise efficiency
- Oversee call centre operations and ensure excellent customer communication
- Handle customer queries and complaints professionally and efficiently
- Maintain compliance with Health & Safety and regulatory standards
- Build and maintain relationships with Care Homes and support business growth
- Support local marketing and community outreach activity
- Oversee stock management, reporting, and general administration
- Support the Directors with ad-hoc tasks and projects as required
What We’re Looking For
- Proven leadership experience with the ability to motivate and inspire a team
- Current or recent experience within Optics at Supervisor or Assistant Manager level - this is essential for this role
- Strong organisational and problem-solving skills
- Commercial awareness with experience working to KPIs
- Have an in depth understanding of and be able to explain NHS sight test eligibility and the Domiciliary supplementary fee to customers and their family/care givers
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Confidence in handling customer queries, complaints, and sensitive situations
- A proactive mindset with a passion for continuous improvement
What’s on offer?
- Full-time: Monday to Friday 9am-5.30pm (there may be a requirement to work occasional Saturdays)
- 28 days leave (includes bank holidays)
- Enjoy an additional paid day off on your birthday to celebrate you!
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enhanced family leave and company sick pay
Why Join Specsavers?
At Specsavers, we invest in our people. You’ll receive ongoing training and development to strengthen your leadership skills and support your career progression. You’ll be part of a supportive team where your contribution truly matters - helping to create a positive, welcoming environment for both colleagues and customers.
Ready to Apply?
If you’re a passionate leader, with optical experience, who thrives on delivering excellent service and driving business success, we’d love to hear from you. Apply now and take the next step in your career with Specsavers.
Office Manager - Wembley employer: Specsavers Norge
At Specsavers, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Wembley where our Office Manager will thrive. With a strong focus on employee development, you will benefit from ongoing training and support, alongside a generous benefits package that includes additional leave for your birthday and discounts on eyecare. Join a dedicated team that values your contributions and empowers you to lead with a customer-first mindset, ensuring both personal and professional growth in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Office Manager - Wembley
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Specsavers Norge!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Specsavers Norge.
We think you need these skills to ace Office Manager - Wembley
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Specsavers Norge. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Specsavers Norge and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Specsavers Norge. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Specsavers Norge's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Specsavers Norge
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Specsavers Norge.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Specsavers Norge will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Specsavers Norge and how you would contribute to adapting HR strategies.
