At a Glance
- Tasks: Welcome customers, book eye tests, and provide style advice in a supportive environment.
- Company: Join Specsavers, a caring team dedicated to outstanding customer service.
- Benefits: Enjoy discounts, employee support, and an extra day off for your birthday!
- Other info: Work across two vibrant locations with a friendly, close-knit team.
- Why this job: Start your career with hands-on training and growth opportunities in optics.
- Qualifications: No experience needed, just a passion for helping others and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Are you a caring individual looking to start your career as an Optical Assistant? You’ve come to the right place. We aren’t looking for people with years of experience and heaps of qualifications, just passionate, hard-workers ready to confidently welcome and help customers as they walk through our doors. Once you’ve found your feet as a Trainee Optical Assistant, you don’t just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey.
This position is based across two of our fantastic Specsavers sites in Rustington: our main high‑street store and our convenient clinic inside Sainsbury’s at Rustington Retail Park. Our main Rustington store sits right in the heart of the village’s busy high street—close to local shops and community services. The store offers five fully equipped test rooms plus a dedicated Hearcare room, with easy access via nearby bus routes and on‑street parking for those travelling by car. Our Rustington Sainsburys Retail Park store is based off New Road, and is a smaller store featuring two test rooms within a busy supermarket environment. There is free on‑site parking, multiple nearby bus stops and the train station just a short walk away. Working across both sites gives you an ideal blend of variety, pace and community connection—supported by two welcoming teams who genuinely care about delivering great service.
Across both Rustington locations, you’ll be joining supportive, experienced and close‑knit teams who take pride in delivering outstanding customer care. Our main high‑street store is home to a well‑established group of Optical Assistants, Optometrists and Hearcare experts who work collaboratively to create a welcoming, professional environment. Over at the Rustington Retail Park (Sainsbury’s) store the team is smaller and highly adaptable, thriving in a fast‑paced setting with strong supermarket footfall. Both teams share the same friendly culture, dedication to high clinical standards and commitment to helping each other grow—ensuring you’ll feel supported, valued and part of something genuinely positive from day one.
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Part Time - 24 hours over 3 days, to include a weekend day
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
Some of the responsibilities of this role include:
- Welcoming customers into store
- Booking in eye tests
- Providing style advice
- Measuring frames
If you are comfortable with the responsibilities we’re looking for and are excited by this opportunity, we’re excited to hear from you. Got what we’re looking for? This job will close when it's filled, so don't delay, apply today!
Trainee Optical Assistant - Rustington, West Sussex employer: Specsavers Norge
At Specsavers, we pride ourselves on being an excellent employer, offering a supportive and friendly work culture that fosters personal and professional growth. As a Trainee Optical Assistant in Rustington, you'll benefit from comprehensive training, a close-knit team environment, and a range of perks including discounts, enhanced family leave, and a day off for your birthday, all while working in vibrant locations that connect you with the community.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Optical Assistant - Rustington, West Sussex
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Specsavers Norge.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Specsavers Norge.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Specsavers Norge that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Specsavers Norge, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Optical Assistant - Rustington, West Sussex
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Specsavers Norge, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Specsavers Norge. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Specsavers Norge.
How to prepare for a job interview at Specsavers Norge
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Specsavers Norge that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Specsavers Norge and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
