At a Glance
- Tasks: Welcome and assist customers in a vibrant optical environment.
- Company: Join Specsavers, a leading optical retailer with a supportive culture.
- Benefits: Competitive salary, discounts, wellness support, and extra day off for your birthday.
- Other info: Dynamic teams across two locations with excellent training opportunities.
- Why this job: Make a difference in people's lives while growing your career in optics.
- Qualifications: Previous customer service experience; optical knowledge is a plus.
The predicted salary is between 22000 - 26000 £ per year.
Are you a caring individual looking to continue your career as an Optical Assistant? You’ve come to the right place. We’re looking for passionate, hard‑workers with some previous optical experience ready to confidently welcome and help customers as they walk through our doors. Once you’ve found your feet as an Optical Assistant, you won’t just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey.
This position is based across two of our fantastic Specsavers sites in Rustington: our main high‑street store and our convenient clinic inside Sainsbury’s at Rustington Retail Park. Our main Rustington store sits right in the heart of the village’s busy high street—close to local shops and community services. The store offers five fully equipped test rooms plus a dedicated Hearcare room, with easy access via nearby bus routes and on‑street parking for those travelling by car. Our Rustington Sainsburys Retail Park store is based off New Road, and is a smaller store featuring two test rooms within a busy supermarket environment. There is free on‑site parking, multiple nearby bus stops and the train station just a short walk away. Working across both sites gives you an ideal blend of variety, pace and community connection—supported by two welcoming teams who genuinely care about delivering great service.
Across both Rustington locations, you’ll be joining supportive, experienced and close‑knit teams who take real pride in delivering outstanding customer care. Our main high‑street store is home to a well‑established group of Optical Assistants, Optometrists and Hearcare experts who work collaboratively to create a welcoming, professional environment. Over at the Rustington Retail Park (Sainsbury’s) store, the team is smaller and highly adaptable, thriving in a fast‑paced setting with strong supermarket footfall. Both teams share the same friendly culture, dedication to high clinical standards and commitment to helping each other grow—ensuring you’ll feel supported, valued and part of something genuinely positive from day one.
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Competitive salary depending on experience and optical qualification
- Full time - 40 hours per week, to include weekend working
- We will auto‑enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it. This includes:
- Previous experience in a fast‑paced customer service environment
- Experience in optics or Audiology business
- Basic knowledge/experience of optical and/or Audiology terminology.
Checked all the boxes? Now’s the perfect time to apply!
Optical Assistant - Rustington, West Sussex employer: Specsavers Norge
At Specsavers, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment across our Rustington locations. With a strong focus on professional development, competitive benefits, and a culture that values teamwork and outstanding customer care, you will find ample opportunities to grow your career while making a meaningful impact in the community. Join us and enjoy perks like enhanced family leave, discounts, and a dedicated employee support service, all while working in a vibrant and welcoming atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - Rustington, West Sussex
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers Norge. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers Norge before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Optical Assistant - Rustington, West Sussex
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers Norge:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers Norge specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers Norge!
How to prepare for a job interview at Specsavers Norge
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
