At a Glance
- Tasks: Create an outstanding environment for customers and provide top-notch care.
- Company: Leading optical retailer in Edinburgh with a focus on customer satisfaction.
- Benefits: Employee support services, discounts, and an extra day off on your birthday.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Previous call centre or administrative experience is essential; no optics experience needed.
- Other info: Thriving in busy settings is key to success in this role.
The predicted salary is between 30000 - 42000 £ per year.
A leading optical retailer in Edinburgh is seeking a Call Centre Administrator. The role involves creating an outstanding environment for customers and ensuring they receive the best care. No prior optics experience is needed, but previous call centre or administrative experience is essential.
The position offers a full-time schedule with various benefits, including employee support services, discounts, and an additional day off on your birthday. Candidates must thrive in busy settings.
Optics Call Centre Administrator — Customer Care employer: Specsavers Norge
Contact Detail:
Specsavers Norge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optics Call Centre Administrator — Customer Care
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and what they stand for will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common call centre scenarios. Think about how you'd handle difficult customers or busy periods, as this role thrives in a fast-paced environment. We want you to feel confident when discussing your experience!
✨Tip Number 3
Don’t forget to highlight your administrative skills! Whether it’s managing schedules or handling customer queries, make sure to share specific examples that showcase your ability to keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Optics Call Centre Administrator — Customer Care
Some tips for your application 🫡
Show Your Customer Care Skills: When writing your application, make sure to highlight any previous experience in customer service or call centres. We want to see how you’ve created positive experiences for customers in the past!
Keep It Clear and Concise: We appreciate a straightforward approach! Make your application easy to read by using clear language and bullet points where necessary. This helps us quickly see why you’d be a great fit for the role.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Call Centre Administrator role. We love seeing genuine interest!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your details and can get back to you quickly about the next steps!
How to prepare for a job interview at Specsavers Norge
✨Know the Company
Before your interview, take some time to research the optical retailer. Understand their values, mission, and what sets them apart in customer care. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Highlight Relevant Experience
Even if you don’t have optics experience, focus on your previous call centre or administrative roles. Prepare specific examples of how you've handled busy environments, resolved customer issues, or improved processes. This will demonstrate your capability to thrive in the role.
✨Showcase Your Customer Care Skills
Since the role is all about creating an outstanding environment for customers, be ready to discuss your approach to customer service. Think of scenarios where you went above and beyond for a customer and how you can bring that same dedication to this position.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you determine if it’s the right fit for you.
