At a Glance
- Tasks: Guide customers through their contact lens journey and support the team.
- Company: Join Specsavers, a friendly and supportive optical team.
- Benefits: Earn up to £30,000, enjoy 28 days holiday, and great perks.
- Other info: Excellent training opportunities and a dynamic work environment.
- Why this job: Make a real difference in customer care while advancing your career.
- Qualifications: Experience in customer service and passion for helping others.
The predicted salary is between 30000 - 30000 £ per year.
Are you a proactive, people-focused individual who loves helping customers and creating great in-store experiences? If you have previous optical or contact lens experience and want to take the next step in your career, this Contact Lens Manager role at Specsavers could be the perfect fit. In this role, you’ll support the smooth and efficient running of our Contact Lens department. You’ll guide customers through their contact lens journey — from ordering and handling queries, to teaching them how to insert, remove, and care for their lenses safely. You’ll also assist the Contact Lens Optician and help ensure your team are confident using our systems and processes. If you’re passionate about customer care and enjoy working in a busy, hands‑on environment, we’d love to meet you.
Our Team
You’ll be joining a friendly, supportive, and experienced team who work together to deliver exceptional service to every customer who walks through our doors.
What’s on Offer?
- Salary – up to £30,000 – with a bonus structure
- Full‑time – 38.75 hours per week
- 28 days holiday plus your birthday off
- Auto‑enrolment into the pension scheme with employer contributions
- Specsavers Perks – access to great discounts and savings
- WeCare – wellbeing and support service for you and your immediate family
- Complimentary Headspace subscription
- Eyecare and Hearcare discounts for you and your family
What We’re Looking For
- Experience in a fast‑paced customer service environment
- Previous experience working with contact lenses or within optics
- Strong communication skills and a genuine passion for helping people
- A proactive attitude and ability to work well as part of a busy team
If this sounds like the role for you and you’re ready to take the next step in your optical career, we’d love to receive your application.
Contact Lens Manager - Gloucester, Gloucestershire employer: Specsavers Norge
Specsavers is an exceptional employer that prioritises employee growth and well-being, offering comprehensive training and development opportunities tailored for the Contact Lens Manager role in Gloucester. With a supportive team culture, competitive salary, and attractive benefits such as 28 days holiday plus your birthday off, and access to wellbeing services, Specsavers fosters an environment where you can thrive both personally and professionally while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Lens Manager - Gloucester, Gloucestershire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers Norge. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers Norge before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Lens Manager - Gloucester, Gloucestershire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers Norge:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers Norge specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers Norge!
How to prepare for a job interview at Specsavers Norge
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
