At a Glance
- Tasks: Welcome and assist customers in a busy optical practice while providing outstanding care.
- Company: Join the friendly team at Specsavers Farnham, dedicated to high-quality eye and hearing care.
- Benefits: Enjoy competitive salary, bonuses, discounts, and extra paid day off on your birthday!
- Other info: Flexible hours available, including school hours, in a supportive and inclusive environment.
- Why this job: Kickstart your career with professional training and support from experienced Opticians.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 26500 - 26500 £ per year.
Are you a caring individual looking to continue your career as an Optical Assistant? You’ve come to the right place. We’re looking for passionate, hard-workers with some previous optical experience ready to confidently welcome and help customers as they walk through our doors.
Once you’ve found your feet as an Optical Assistant, you won’t just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey. So whatever you want your career to look like, you can bring it to life at Specsavers.
The Farnham Specsavers store is a busy, customer-focused optical and audiology practice, dedicated to delivering high-quality eye and hearing care within a welcoming and professional retail environment. Located in the heart of Farnham, the store benefits from excellent public transport links, including nearby train services and local bus routes, making it easily accessible for both customers and colleagues.
The team at Specsavers Farnham is a friendly, supportive, and highly collaborative group of professionals who are passionate about delivering outstanding customer care. Made up of experienced optical and audiology specialists, retail advisors, and clinical staff, the team works closely together to ensure a seamless and efficient customer journey from start to finish. There is a strong focus on coaching and development, with colleagues encouraged to build their skills and progress within the business. The store fosters a positive and inclusive culture where teamwork is at the heart of everything, and successes are shared and celebrated. With a supportive management team and a commitment to high standards, the Farnham team creates an engaging and rewarding environment for both new and existing colleagues.
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary - up to £26,500 per annum dependent on experience and optical qualifications
- Quarterly Bonus - dependent on performance
- Hours - Full time or Part time (full time - 37.5 hours). School hours considered. Includes weekend work
- We will auto-enrol you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it. This includes:
- Previous experience in a fast-paced customer service environment
- Experience in optics or Audiology business
- Basic knowledge/experience of optical and/or Audiology terminology.
Checked all the boxes? Now’s the perfect time to apply!
Optical Assistant - Farnham, Surrey employer: Specsavers Norge
At Specsavers Farnham, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment where your career can truly flourish. With a strong focus on professional development, our team benefits from comprehensive training opportunities and the guidance of experienced colleagues, all while enjoying a range of perks including competitive salaries, bonuses, and employee support services. Located in the heart of Farnham with excellent transport links, we foster a positive culture that celebrates teamwork and individual achievements, making it an ideal place for passionate individuals to grow their careers in optical care.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - Farnham, Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers Norge. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers Norge before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Optical Assistant - Farnham, Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers Norge:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers Norge specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers Norge!
How to prepare for a job interview at Specsavers Norge
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
