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For Companies At a Glance
- Tasks: Provide outstanding customer service and support in a busy call centre environment.
- Company: Join a leading optics retailer with a friendly and supportive team.
- Benefits: Competitive pay, discounts, employee support, and extra day off for your birthday.
- Why this job: Kickstart your career in retail and make a difference in customers' lives.
- Qualifications: Previous call centre or admin experience in a fast-paced setting.
- Other info: Located in central Edinburgh with great transport links and training opportunities.
The predicted salary is between 13 - 16 £ per hour.
So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Call Centre Administrator role could be perfect for you.
As a Call Centre Administrator, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.
Based in Shandwick Place, Edinburgh our busy and welcoming store is centrally located and has fantastic transport links.
What’s on offer?
- Full time - 37.5 hours - weekend working is essential
- Salary - £10.21-12.41ph
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
What we’re looking for?
If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:
- Previous call centre/admin experience
- Working in a busy environment
Checked all the boxes? This job will close when it’s filled, so don’t delay, apply today!
Call Centre Administrator employer: Specsavers Norge
Contact Detail:
Specsavers Norge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers. Understand their values and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Call Centre Administrator, you'll be interacting with customers all day. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional for your interview. A smart outfit can help you feel more confident and ready to impress.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you’re tech-savvy and keen to join the team. Don’t wait too long, as this role will close when it’s filled!
We think you need these skills to ace Call Centre Administrator
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and retail in your application. Share any experiences that highlight your proactive nature and how you’ve gone the extra mile for customers.
Tailor Your CV: Make sure your CV is tailored to the Call Centre Administrator role. Highlight any relevant call centre or admin experience, and don’t forget to mention your ability to thrive in a busy environment!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills align with what we’re looking for. Keep it friendly and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Specsavers Norge
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about how you would handle different scenarios, especially in a call centre environment. Being able to demonstrate your proactive approach to customer care will show that you're a great fit for the role.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Understanding their commitment to customer service and the optics industry will help you align your answers with what they’re looking for. Plus, it shows genuine interest!
✨Prepare for Common Call Centre Questions
Anticipate questions related to handling difficult customers or managing multiple tasks in a busy environment. Practising your responses can help you feel more confident and articulate during the interview.
✨Show Enthusiasm for the Role
Let your passion for retail and customer service shine through. Share examples of how you've created positive experiences for customers in the past. This enthusiasm can set you apart from other candidates and make a lasting impression.
