Company Description
Specsavers Hear care is a leading hearing care provider operating within the wider Specsavers retail and healthcare group in the United Kingdom. With a presence across the country, the company offers professional hearing assessments, hearing aid fitting, and ongoing customer support. Specsavers Hearing care is committed to accessible, high-quality hearing solutions, combining clinical expertise with friendly, customer-focused service. Team members work in modern retail and clinical environments supported by established processes, training, and development opportunities. The company culture emphasizes integrity, collaboration, and putting customers’ hearing health at the center of every decision.
Role Description
The HAD Partner is responsible for delivering professional hearing care services to customers, including conducting hearing assessments, recommending appropriate hearing solutions, and fitting and adjusting hearing aids. Day-to-day activities include welcoming customers, taking detailed case histories, performing audiological tests, explaining results in clear language, and supporting customers in choosing products that meet their needs and budget. The role also involves maintaining accurate clinical records, coordinating follow-up appointments, and working closely with store colleagues to ensure a seamless customer experience. The HAD Partner participates in store operations such as stock management of hearing devices, adhering to clinical and company standards, and contributing to sales and customer satisfaction targets. This is a full-time, hybrid role based in Wick, with core responsibilities carried out on-site in the practice and some work-from-home tasks (such as follow-up calls, remote consultations where applicable, and administrative work) performed remotely.
Qualifications
- Professional audiology qualifications, such as registration as a Hearing Aid Dispenser (HAD) or equivalent, and eligibility to practice in the UK.
- Experience in carrying out hearing assessments, fitting and programming hearing aids, and providing aftercare and rehabilitation support.
- Strong customer service and communication skills, with the ability to build trust, explain clinical information clearly, and support customers in decision-making.
- Comfort with retail and clinic operations, including booking appointments, maintaining records, working with practice management systems, and contributing to sales performance.
- Ability to work effectively in a hybrid environment, managing time between in-store duties in Wick and remote tasks, while maintaining high standards of professionalism and confidentiality.
- Collaborative mindset and willingness to work closely with optical and hearingcare colleagues to provide integrated care and a positive in-store experience.
- Attention to detail, reliability, and commitment to regulatory compliance, clinical best practice, and continuous professional development.
- Previous experience in hearing care, audiology, or a related healthcare or retail setting is highly beneficial.
- We are also looking at how we can develop and support from the store an ability to serve the local community with a home service as well
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