Do you have current or previous experience within Optics at Supervisor or Assistant Manager level and are looking for the next step in your career? If so, our Office Manager role could be just what you're looking for!
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
At Specsavers, we're passionate about delivering outstanding care to our customers and creating a workplace where our people can thrive. We're looking for an Office Manager to support our directors in running a successful, customer-focused Home Visits business.
As our Office Manager, you'll play a key role in the day-to-day running of the business - helping the team to deliver exceptional service while driving performance and commercial success.
You'll set the standard for a customer-first mindset, empowering the team to make the right decisions for every individual. Through coaching, leadership, and development, you'll help the team reach their full potential while ensuring every customer receives a personalised and welcoming experience.
You'll also use KPIs and business insights to improve efficiency, reduce costs, and maximise profitability - supporting the continued growth of the Home Visits business.
Our business
Our Home Visits office is based in Wembley, HA9.
Our team
We have a wonderful team of dedicated people ready and waiting for you to meet.
What You'll Be Doing
- Lead by example, delivering a world-class customer experience
- Inspire, coach and develop the team to achieve their best
- Foster a culture of continuous improvement
- Drive the business key performance indicators (KPIs)
- Support recruitment, onboarding, and ongoing training of team members
- Conduct regular 1-2-1s, performance reviews, and team xgikmsk meetings
- Work closely with Directors to identify business improvements and growth opportunities
- Ensure strong financial controls, including management of bad debt
- Oversee accurate and compliant administration of NHS GOS claims, fees and vouchers, ensuring timely processing and adherence to regulatory standards
- Manage clinic diaries, routes and scheduling to maximise efficiency
- Oversee call centre operations and ensure excellent customer communication
- Handle customer queries and complaints professionally and efficiently
- Maintain co...
Office Manager Optics employer: Specsavers Careers
Join our dynamic team in Beverley as an Optometrist, where your career can flourish in a supportive environment that prioritises professional development and high-quality patient care. With access to state-of-the-art equipment, flexible working options, and a comprehensive benefits package including generous bonuses and employee support services, we are committed to ensuring you thrive both personally and professionally. Experience a workplace culture that values collaboration and excellence, making it an ideal setting for passionate eyecare professionals.
