At a Glance
- Tasks: Support patients with eye care in their homes and deliver exceptional customer service.
- Company: Join the friendly team at Specsavers Home Visits Stoke.
- Benefits: Enjoy weekends off, a competitive salary, and career progression opportunities.
- Other info: Full UK driving licence needed; monthly bonuses for high performers.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in optics or strong retail background; great communication skills required.
The predicted salary is between 26853 - 26853 £ per year.
Are you an experienced Optical Assistant or a retail professional with a passion for customer care, looking for the next step?
Would you love a role where you can make a difference to people's lives - all while enjoying your weekends off?
If you live in
Crewe, Stafford, Macclesfield or Stoke area, we want to hear from you.
If so, this could be the perfect opportunity for you.
The team
Specsavers Home Visits Stoke are seeking a highly motivated, friendly and reliable Optical/ Retail Assistant to join our growing domiciliary team.
As a Home Visits Optical Assistant, you'll be visiting patients in their own homes, supporting the delivery of a high-quality, professional optical service to those who are unable to visit stores.
This is a rewarding and varied role and is ideal for someone who enjoys building relationships and delivering outstanding customer service. We are a small team, who support and encourage each other every day.
- What you'll be doing
- Supporting patients through their eye care journey in their own homes
- Delivering excellent customer service and compassionate care
- Assisting with frame selection and dispensing (full training provided if needed)
- Working closely with a small, supportive team
- Travelling across Stoke, Crewe, Stafford and surrounding areas
What we're looking for
We welcome applicants from both optical and retail backgrounds.
You'll ideally have
- Experience in optics OR a strong retail/customer service background
- A passion for helping people and delivering exceptional service
- Great communication and relationship-building skills
- A positive, team-focused attitude
- Due to the needs of our business, we are keen to speak with candidates who live in WS11 or ST postcode areas
- A full UK driving licence is essential
What is in it for you?
- Working Hours: Monday to Friday - no weekends - 8.30am to 5.30pm - 40 hours per week
- No Bank Holidays
- Salary: Starting salary is £26,853 per annum
- Career progression - Clear pathway into management, full support for Dispensing Optician Qualification. We are a business that values long term growth and internal progression
- Company car or car allowance of £3,000 per annum (conditions apply)
- Monthly bonus on top if your salary, meeting your targets you could earn £85-£500 a month with uncapped potential for high performers. Your performance matters - and it pays off
- 28 leave days (20 days annual leave plus 8 Bank Holidays & 1 extra day for Birthday
- All Great Place To Work benefits apply
- Access to Specsavers Perks
- Specsavers perks - discounts high street retailers
- Employee eye and ear care discounts
- Contributory pension
If you've got all these skills, we can't wait for you to apply!
#LI-LH1
Home Visits Optical Assistant Macclesfield employer: Specsavers Careers
Join our dynamic team in Beverley as an Optometrist, where your career can flourish in a supportive environment that prioritises professional development and high-quality patient care. With access to state-of-the-art equipment, flexible working options, and a comprehensive benefits package including generous bonuses and employee support services, we are committed to ensuring you thrive both personally and professionally. Experience a workplace culture that values collaboration and excellence, making it an ideal setting for passionate eyecare professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Home Visits Optical Assistant Macclesfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Home Visits Optical Assistant Macclesfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers Careers:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers Careers!
How to prepare for a job interview at Specsavers Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
