At a Glance
- Tasks: Welcome customers, book eye tests, and provide style advice in a friendly environment.
- Company: Join Specsavers, a supportive team focused on your growth and development.
- Benefits: Earn up to £12.91 per hour, enjoy birthday leave, and access exclusive perks.
- Other info: Flexible part-time hours with opportunities for advancement in various business areas.
- Why this job: Kickstart your career with hands-on training and real customer interactions.
- Qualifications: No experience needed, just a passion for helping others and a positive attitude.
The predicted salary is between 12.91 - 12.91 £ per hour.
We aren't looking for people with years of experience and heaps of qualifications, just passionate, hard-workers ready to confidently welcome and help customers as they walk through our doors.
And once you've found your feet as a Customer Service Assistant, you don't just have to stop there.
We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey.
So whatever you want your career to look like, you can bring it to life at Specsavers.
What's on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Part time - 2/3 days a week
- Hourly rate up to £12.91 per hour
- Specsavers Perks
- Additional day off for your birthday
- Discounted hearing and eyecare benefits
What we're looking for?
Some of the responsibilities of this role include
- Welcoming customers into store
- Booking in eye tests
- Pre-screening patients
- Providing style advice
- Measuring frames
- Taking phone call
- Supporting our Admin / Call Centre department
- Find out more
If you are comfortable with the responsibilities we're looking for and are excited by this opportunity, we're excited to hear from you.
Got what we're looking for? This job will close when it's filled, so don't delay, apply today!
Customer Service Assistant in Haywards Heath employer: Specsavers Careers
Join our dynamic team in Beverley as an Optometrist, where your career can flourish in a supportive environment that prioritises professional development and high-quality patient care. With access to state-of-the-art equipment, flexible working options, and a comprehensive benefits package including generous bonuses and employee support services, we are committed to ensuring you thrive both personally and professionally. Experience a workplace culture that values collaboration and excellence, making it an ideal setting for passionate eyecare professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Haywards Heath
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Specsavers Careers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Specsavers Careers and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant in Haywards Heath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Specsavers Careers.
Get Familiar with Our Brand:Before applying, take some time to learn about Specsavers Careers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Specsavers Careers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Specsavers Careers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Specsavers Careers will surely appreciate.
