At a Glance
- Tasks: Handle calls, manage appointments, and support customers in-store.
- Company: Join Specsavers, a trusted name on the High Street.
- Benefits: Earn up to £12.91/hour, enjoy staff discounts, and extra birthday leave.
- Other info: Great career progression and training opportunities await you!
- Why this job: Be part of a supportive team and make a real difference in customer service.
- Qualifications: Customer service experience and organisational skills are a plus.
The predicted salary is between 12.91 - 12.91 £ per hour.
Specsavers. A household name and a High Street staple and you could be part of the team.
As a Call Hub Advisor at Specsavers, you'll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments.
There will be times when you will be required to be based on the shop floor, supporting customers with their in store journey.
The aim is to provide a top-notch administrative service with the customer at the focus of all you do, which in turn will support the store's success.
Our store
Based in the heart of Crawley, our busy and successful store is full of welcoming and experienced team members ready to meet you!
What's on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Full time - 40 hours over 5 days including weekend requirement
- Up to £12.91 per hour depending on experience
- Great career progression opportunities
- Full training provided
- Additional days leave for your birthday
- Funded subscription to "We Care"
- Access to the Headspace app
- Enhanced parental leave
- Staff discounts
- Working for a certified Great Place to Work
What we're looking for?
If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Hub Assistant. These include:
- Previous telephony and administration is advantageous but not essential
- High level of customer service experience
- Working in a fast - paced environment
- Organisational skills
- Good telephone manner
- Desire to learn and progress
- Friendly persona
If you have everything we're looking for and are excited by this opportunity, we're excited to hear from you.
Checked all the boxes?
This job will close when it's filled, so don't delay, apply today!
Call Hub Advisor in Crawley employer: Specsavers Careers
Join our dynamic team in Beverley as an Optometrist, where your career can flourish in a supportive environment that prioritises professional development and high-quality patient care. With access to state-of-the-art equipment, flexible working options, and a comprehensive benefits package including generous bonuses and employee support services, we are committed to ensuring you thrive both personally and professionally. Experience a workplace culture that values collaboration and excellence, making it an ideal setting for passionate eyecare professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Call Hub Advisor in Crawley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Hub Advisor in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers Careers:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers Careers!
How to prepare for a job interview at Specsavers Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
