At a Glance
- Tasks: Answer calls, manage appointments, and support audiology administration.
- Company: Join Specsavers, a trusted name in eye and hearing care.
- Benefits: Competitive salary, flexible hours, discounts, and extra day off for your birthday!
- Other info: Enjoy ongoing training and a supportive work environment.
- Why this job: Be part of a friendly team and make a real impact in customer care.
- Qualifications: Strong communication skills and a positive attitude are key.
The predicted salary is between 27000 - 27000 £ per year.
Specsavers is a household name and a High Street staple. As a Clinical Receptionist at Specsavers, you’ll be organised, welcoming, and ready to tackle a variety of tasks. Your role will include:
- Answering phone calls and general enquiries
- Triaging patients
- Supporting all aspects of audiology administration, such as updating and filing records, and managing appointments
- Assisting with minor hearing aid repairs after training
Your aim will be to deliver a first‑class administrative and customer service experience, helping to support the smooth running and ongoing success of the store.
Our store, Specsavers Leatherhead, is a well‑established, community‑focused practice located inside the Swan Shopping Centre on Leatherhead High Street, benefiting from a central and easily accessible location for both customers and colleagues. The store delivers high‑quality eye and hearing care, featuring four fully equipped test rooms, offering a welcoming, professional environment with access to market‑leading technology, strong support from experienced store partners, and ongoing training and development opportunities.
The practice is well served by public transport, with Leatherhead train station within easy walking distance, offering regular services to the surrounding areas. There are also local bus routes nearby, providing straightforward connections from the wider Surrey area. For those who prefer to drive, there is parking available close to the store, including public car parks within walking distance, making commuting simple and flexible. Please note that initial training for this role will take place at the Specsavers Epsom store.
The store is supported by a small, close‑knit team, creating a friendly and supportive working environment. With a strong focus on collaboration, the team works closely together across all areas of the business, allowing individuals to make a real impact while benefiting from shared knowledge, support, and clear communication.
What’s on offer:
- £27,000 per annum pro rata
- Plus performance‑related bonus available after probation
- Part‑time hours, Monday - Friday, 10am - 2pm
- No weekend working!
- Auto‑enrolment into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
What we’re looking for:
- Strong communication skills, with a friendly and professional approach both face‑to‑face and over the phone
- Excellent organisational skills and the ability to manage appointments, records, and multiple tasks efficiently
- Confidence using computer systems and a good level of IT literacy
- A calm, patient‑focused manner, with the ability to triage queries and remain composed in a busy environment
- Attention to detail, particularly when updating and maintaining accurate records
- Willingness to learn new systems and support minor hearing aid repairs after training
- A positive, team‑focused attitude with a genuine desire to deliver great customer care
- Previous experience in a reception, customer service, or administrative role is a bonus, but not essential
If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. This job will close when it's filled, so don't delay, apply today!
Clincal Receptionist employer: Specsavers Canada, Inc.
At Specsavers Leatherhead, we pride ourselves on being a supportive and community-focused employer, offering a friendly work environment where collaboration thrives. With ongoing training and development opportunities, alongside a competitive salary and benefits such as enhanced family leave and discounts on eyecare, we ensure our Clinical Receptionists feel valued and empowered to make a real impact in their roles. Our central location within the Swan Shopping Centre makes commuting easy, allowing you to focus on delivering exceptional customer service without the stress of weekend shifts.
StudySmarter Expert Advice🤫
We think this is how you could land Clincal Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Specsavers Canada, Inc. and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Specsavers Canada, Inc. and let us see your personality shine through!
We think you need these skills to ace Clincal Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Specsavers Canada, Inc..
Get Familiar with Our Brand:Before applying, take some time to learn about Specsavers Canada, Inc. and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Specsavers Canada, Inc.
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Specsavers Canada, Inc..
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Specsavers Canada, Inc. will surely appreciate.
