Patient Care Coordinator New Durham, North Carolina, United States
Patient Care Coordinator New Durham, North Carolina, United States

Patient Care Coordinator New Durham, North Carolina, United States

North East Full-Time No home office possible
S

At a Glance

  • Tasks: Welcome patients, manage records, and ensure a smooth front desk experience.
  • Company: Join Triangle Implant Center, a leading specialty dental practice in Durham.
  • Benefits: Enjoy flexible hours, health insurance, paid time off, and a supportive team culture.
  • Why this job: Be part of a collaborative team dedicated to enhancing patient care and experience.
  • Qualifications: 3 years of front desk experience in an Oral Surgery office and strong communication skills required.
  • Other info: Diverse and inclusive workplace with opportunities for growth and development.

Our office, Triangle Implant Center – Durham, is seeking a Patient Care Coordinator to join our busy specialty practice.

Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team and why we could be the right next step in your career.

Your Responsibilities

You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:

  • Welcoming patients to the dental office
  • Maintaining accurate patient records
  • Answering all incoming calls and redirecting them or keeping messages
  • Check, sort and forward emails
  • Keep updates records and files
  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.)

As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.

Your Background

You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You\’re a team player that is adaptable to new and challenging tasks. You’re an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:

  • 3 years of proven experience as front desk representative for an Oral Surgeons office
  • Familiarity with office machines (e.g fax, printer ect.)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • A high school diploma
  • Desires to help your patients

If this sounds like you, you will fit right in with the team!

Why You Should Join Our Team

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.

  • BCBS High Deductible & PPO Medical insurance Options
  • VSP Vision Coverage
  • Complimentary Life Insurance Policy
  • Short-term & Long-Term Disability
  • Pet Insurance Coverage
  • 401(k)
  • Identity Theft Protection
  • Legal Services Package
  • Hospital/Accident/Critical Care Coverage
  • Paid Time Off
  • Diverse and Inclusive Work Environment
  • Strong culture of honesty and teamwork

We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.

Position Base Pay Range

$16.50 – $28.50 USD

Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.

Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners\’ Privacy Policy and CCPA statement are available for view and download at https://www.specialty1partners.com/privacy-policy/

Specialty1 Partners and all its affiliates participate in the federal government’s E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire’s completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go towww.e-verify.gov and click on the Employees Link to learn more.

Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.

Create a Job Alert

Interested in building your career at Specialty1 Partners? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Do you have at least 3 years of front office experience in an Oral Surgery office? * Select…

Have you worked in an Oral Surgery office? * Select…

Are you legally authorized to work in the United States for any employer? * Select…

Will you now or will you in the future require employment visa sponsorship? * Select…

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Specialty1 Partners’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \”disabled veteran\” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \”recently separated veteran\” means any veteran during the three-year period beginning on the date of such veteran\’s discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \”active duty wartime or campaign badge veteran\” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \”Armed forces service medal veteran\” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select…

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn\’s Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

Disability Status Select…

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

#J-18808-Ljbffr

Patient Care Coordinator New Durham, North Carolina, United States employer: Specialty1 Partners

At Triangle Implant Center - Durham, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued. As a Patient Care Coordinator, you will enjoy comprehensive benefits, including medical and vision coverage, paid time off, and opportunities for professional growth within a collaborative team dedicated to enhancing patient care experiences. Join us in making a meaningful impact in the lives of our patients while advancing your career in a dynamic specialty dental practice located in the vibrant community of Durham, North Carolina.
S

Contact Detail:

Specialty1 Partners Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Patient Care Coordinator New Durham, North Carolina, United States

Tip Number 1

Familiarise yourself with the specific duties of a Patient Care Coordinator. Understanding the nuances of welcoming patients, managing records, and handling complaints will help you demonstrate your knowledge during any interviews.

Tip Number 2

Showcase your people skills! Since this role is all about making patients feel valued, think of examples from your past experiences where you've successfully resolved issues or created a positive atmosphere for clients.

Tip Number 3

Network within the dental community in Durham. Attend local dental events or join online forums to connect with professionals who might provide insights or even referrals for the position at Triangle Implant Center.

Tip Number 4

Research Triangle Implant Center specifically. Knowing their values, mission, and the type of patient care they prioritise can help you tailor your approach and show that you're genuinely interested in being part of their team.

We think you need these skills to ace Patient Care Coordinator New Durham, North Carolina, United States

Strong Communication Skills
Customer Service Orientation
Organisational Skills
Multi-tasking Abilities
Problem-Solving Skills
Attention to Detail
Familiarity with Office Equipment
Record Keeping
Time Management
Team Collaboration
Adaptability
Positive Attitude
Conflict Resolution Skills

Some tips for your application 🫡

Tailor Your CV: Make sure to customise your CV to highlight relevant experience as a Patient Care Coordinator. Emphasise your front desk experience, communication skills, and any specific achievements in previous roles that align with the responsibilities outlined in the job description.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to create a welcoming environment. Mention specific examples of how you've successfully handled patient interactions or resolved complaints in the past.

Highlight Relevant Skills: In your application, clearly list skills that are pertinent to the role, such as organisational abilities, problem-solving skills, and familiarity with office machines. Use bullet points for clarity and impact.

Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Patient Care Coordinator.

How to prepare for a job interview at Specialty1 Partners

Show Your People Skills

As a Patient Care Coordinator, you'll be the first point of contact for patients. Make sure to highlight your strong communication and interpersonal skills during the interview. Share examples of how you've successfully handled difficult situations or complaints in the past.

Demonstrate Organisational Skills

This role requires excellent organisational abilities. Be prepared to discuss how you manage multiple tasks efficiently. You might want to mention specific tools or methods you use to keep patient records and office materials organised.

Emphasise Your Experience

With a requirement of at least three years in a similar role, make sure to detail your relevant experience. Discuss your familiarity with front desk operations in an Oral Surgery office and any specific software or office machines you’ve used.

Express Your Passion for Patient Care

The ideal candidate is someone who genuinely cares about providing an exceptional experience for patients. During the interview, convey your enthusiasm for helping others and your commitment to ensuring patients feel valued and comfortable.

Patient Care Coordinator New Durham, North Carolina, United States
Specialty1 Partners

Land your dream job quicker with Premium

Your application goes to the top of the list
Personalised CV feedback that lands interviews
Support from real people with tickets
Apply for more jobs in less time with AI support
Go Premium

Money-back if you don't land a job in 6-months

S
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>