At a Glance
- Tasks: Lead global operations for a dynamic insurance MGA, overseeing strategy and performance.
- Company: Join a fast-growing, innovative MGA based in London with a global reach.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to excellence and innovation.
- Why this job: Make a significant impact in a leadership role within the insurance industry.
- Qualifications: Proven experience in operations management and strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
About the Company
Specialty MGA is a multi‑line, global Lloyd’s of London MGA providing bespoke insurance and reinsurance solutions across a broad range of complex risks. Established in 2022 and headquartered in London, we operate with a growing international footprint and a commitment to disciplined underwriting, strong financial security, and long‑term partnerships.
About the Role
We are seeking a Head of Operations to lead the global operational function for our Specialty P&C MGA. Based in London, this role carries full end‑to‑end accountability for operations across our international offices and is supported by our offshore operations team within MNK’s Bangalore Global Capability Centre.
As a member of the senior leadership team, the Head of Operations will oversee operational strategy, underwriting operations, technology and data, governance, and capacity provider relations. The role serves as the operational link between underwriting, finance, claims, credit control, compliance, and our capacity partners across Lloyd’s and company markets.
Responsibilities
- Strategic Leadership: Set and execute the global operations strategy in alignment with the MGA’s growth plans. Build, develop, and retain a high‑performing global operations team.
- Global Operations & Operating Model: Oversee operational performance across the London hub and international offices. Lead the relationship with our Bangalore GCC team, defining scope, SLAs, governance, and quality standards. Standardise processes where appropriate while accommodating local regulatory and market requirements.
- Underwriting Operations: Own the end‑to‑end policy lifecycle across all jurisdictions. Establish underwriting workflows, controls, and authority structures aligned with binder terms. Drive improvements in throughput, contract certainty, cash allocation, and operational quality.
- Capacity Provider Relations & Bordereaux: Act as the senior operational point of contact for capacity providers. Oversee the production, reconciliation, and timely submission of premium, claims, and risk bordereaux. Lead operational input into audits, reviews, and renewal discussions.
- Claims & Credit Control Oversight: Provide operational oversight across claims and credit control functions. Ensure alignment with the broader operating model, controls framework, and capacity expectations. Maintain consistent MI, controls, and audit standards across all operational areas.
- Technology, Data & Transformation: Own the operational technology stack and enhancement roadmap. Engage with Lloyd’s Blueprint II and wider market modernisation initiatives. Drive automation and reduce manual processing across the onshore/offshore model. Define and maintain global operational MI and KPIs.
- Controls, Governance & Regulatory: Own the first‑line operational control framework across all jurisdictions. Lead coverholder audits, capacity provider reviews, and regulatory examinations. Support Finance on operational components of statutory audits.
Equal Opportunity Statement: We are committed to building an inclusive workplace where diverse perspectives are valued, and every individual has the opportunity to thrive and contribute to our shared success.
Head of Operations (Specialty MGA - Property & Casualty) in London employer: Specialty MGA
Specialty MGA is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets tradition in the insurance sector. With a strong focus on employee development and a commitment to inclusivity, we provide our team with opportunities for growth and collaboration across international offices. Join us to be part of a forward-thinking company that values your contributions and supports your career aspirations in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations (Specialty MGA - Property & Casualty) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Specialty MGA. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their global strategy and how they manage relationships with capacity providers. This will help you showcase your knowledge and passion for the role during the interview.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of the Head of Operations role. Highlight your leadership skills and operational expertise, especially in managing teams and improving processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Specialty MGA. Let’s make it happen!
We think you need these skills to ace Head of Operations (Specialty MGA - Property & Casualty) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Operations role. Highlight your leadership experience and operational achievements, especially in global settings, to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the insurance industry and how your strategic vision aligns with our goals at Specialty MGA. Be genuine and let your personality come through.
Showcase Your Operational Expertise:In your application, don’t forget to emphasise your experience with operational strategy and technology. We want to see how you've driven improvements in processes and performance in previous roles, so give us the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Specialty MGA
✨Know the Company Inside Out
Before your interview, make sure you research Specialty MGA thoroughly. Understand their operations, values, and recent developments in the insurance market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Strategic Questions
As a Head of Operations, you'll be expected to demonstrate strategic thinking. Prepare for questions about how you would align operational strategies with growth plans. Think of examples from your past experience where you've successfully led teams or improved processes.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you build high-performing teams. Share specific instances where you've developed talent or managed cross-functional teams, especially in a global context, as this is crucial for the role.
✨Understand Technology and Data Integration
Since the role involves overseeing operational technology and data, brush up on relevant tools and systems. Be prepared to discuss how you've driven automation or improved data management in previous roles, as this will be key to demonstrating your fit for the position.
