At a Glance
- Tasks: Lead global operations for a dynamic insurance MGA, driving strategy and performance.
- Company: Join a fast-growing, innovative MGA based in London with a global reach.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to excellence and innovation.
- Why this job: Make a significant impact in a leadership role within the insurance industry.
- Qualifications: Proven experience in operations management and strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
Specialty MGA is a multi‑line, global Lloyd’s of London MGA providing bespoke insurance and reinsurance solutions across a broad range of complex risks. Established in 2022 and headquartered in London, we operate with a growing international footprint and a commitment to disciplined underwriting, strong financial security, and long‑term partnerships.
About the Role
We are seeking a Head of Operations to lead the global operational function for our Specialty P&C MGA. Based in London, this role carries full end‑to‑end accountability for operations across our international offices and is supported by our offshore operations team within MNK’s Bangalore Global Capability Centre. As a member of the senior leadership team, the Head of Operations will oversee operational strategy, underwriting operations, technology and data, governance, and capacity provider relations. The role serves as the operational link between underwriting, finance, claims, credit control, compliance, and our capacity partners across Lloyd’s and company markets.
Responsibilities
- Strategic Leadership
- Set and execute the global operations strategy in alignment with the MGA’s growth plans.
- Build, develop, and retain a high‑performing global operations team.
- Global Operations & Operating Model
- Oversee operational performance across the London hub and international offices.
- Lead the relationship with our Bangalore GCC team, defining scope, SLAs, governance, and quality standards.
- Standardise processes where appropriate while accommodating local regulatory and market requirements.
- Underwriting Operations
- Own the end‑to‑end policy lifecycle across all jurisdictions.
- Establish underwriting workflows, controls, and authority structures aligned with binder terms.
- Drive improvements in throughput, contract certainty, cash allocation, and operational quality.
- Capacity Provider Relations & Bordereaux
- Act as the senior operational point of contact for capacity providers.
- Oversee the production, reconciliation, and timely submission of premium, claims, and risk bordereaux.
- Lead operational input into audits, reviews, and renewal discussions.
- Claims & Credit Control Oversight
- Provide operational oversight across claims and credit control functions.
- Ensure alignment with the broader operating model, controls framework, and capacity expectations.
- Maintain consistent MI, controls, and audit standards across all operational areas.
- Technology, Data & Transformation
- Own the operational technology stack and enhancement roadmap.
- Engage with Lloyd’s Blueprint II and wider market modernisation initiatives.
- Drive automation and reduce manual processing across the onshore/offshore model.
- Define and maintain global operational MI and KPIs.
- Controls, Governance & Regulatory
- Own the first‑line operational control framework across all jurisdictions.
- Lead coverholder audits, capacity provider reviews, and regulatory examinations.
- Support Finance on operational components of statutory audits.
Equal Opportunity Statement
We are committed to building an inclusive workplace where diverse perspectives are valued, and every individual has the opportunity to thrive and contribute to our shared success.
Head of Operations (Specialty MGA - Property & Casualty) employer: Specialty MGA
Specialty MGA is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets tradition. With a strong commitment to employee development and a culture that values diverse perspectives, we provide our team with unique opportunities for growth and collaboration across international offices. Join us to lead transformative operational strategies in a supportive atmosphere that prioritises long-term partnerships and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations (Specialty MGA - Property & Casualty)
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with your experience. We want you to shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the conversation to keep you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are ready to make an impact in the insurance world.
We think you need these skills to ace Head of Operations (Specialty MGA - Property & Casualty)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Operations role. Highlight your leadership experience and operational achievements, especially in the insurance sector.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Specialty MGA. Share specific examples of how you've driven operational success in previous roles.
Showcase Your Strategic Vision:In your application, demonstrate your understanding of global operations strategy. We want to see how you can contribute to our growth plans and enhance our operational performance across international offices.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at StudySmarter!
How to prepare for a job interview at Specialty MGA
✨Know the Company Inside Out
Before your interview, make sure you research Specialty MGA thoroughly. Understand their operations, values, and recent developments in the insurance market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Strategic Questions
As a Head of Operations, you'll be expected to demonstrate strategic thinking. Prepare to discuss how you would set and execute a global operations strategy. Think about examples from your past experience where you've successfully led operational improvements or managed cross-functional teams.
✨Showcase Your Leadership Skills
This role requires building and retaining a high-performing team. Be ready to share specific examples of how you've developed talent in previous roles. Highlight your approach to leadership and how you foster collaboration across different departments.
✨Understand Regulatory and Compliance Standards
Given the nature of the insurance industry, it's crucial to be well-versed in regulatory requirements. Brush up on relevant compliance standards and be prepared to discuss how you've ensured adherence to these in your previous positions, especially in relation to operational controls and audits.
