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- Tasks: Support riders and retailers with expert advice and creative problem-solving.
- Company: Join Specialized UK, a leader in cycling innovation and community.
- Benefits: Enjoy competitive pay, bike perks, flexible working, and wellness support.
- Why this job: Make a real difference in the cycling community while doing what you love.
- Qualifications: Customer service experience and a passion for cycling are essential.
- Other info: Be part of a dynamic team with opportunities for growth and fun events.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional customer service? Do you thrive on building positive relationships and solving problems with creativity and care? If you love cycling and want to help others get on a bike this could be your perfect ride. At Specialized UK we are on the lookout for a Rider Care Representative to be the friendly knowledgeable voice supporting our riders and retail partners. You’ll be part of a collaborative dynamic team that’s as enthusiastic about bikes as it is about people.
HOW YOU'LL MAKE A DIFFERENCE
- Be the first point of contact for riders and retailers via phone, email, messaging and in person.
- Provide expert support across Specialized’s product range including warranty, technical queries and service parts.
- Solve complex issues with rider-focused creative solutions.
- Build strong relationships with our European retailer network.
- Collaborate with global teams and internal departments to resolve product and rider concerns.
- Occasionally attend cycling events across the UK.
KNOWLEDGE AND EXPERIENCE
- Proven experience in customer service.
- A passion for cycling and basic bike maintenance knowledge (bonus points for repair proficiency!).
- Strong communication and time management skills.
- Confidence using Microsoft Office (Oracle and CRM experience are a plus).
- A team-first attitude and a proactive problem-solving mindset.
WHAT YOU'LL GET IN RETURN
- We truly value the passion and dedication our team brings to Specialized. In return for your invaluable contribution we offer a generous and well-rounded benefits package designed to support your wellbeing, growth and lifestyle.
- Competitive bike loan & purchase policy – ride the best with support from us.
- Competitive equipment & apparel purchase policy – gear up with confidence.
- Company Pension Scheme – non-contributory.
- Annual Salary Reviews.
- Enhanced annual leave and long service policy.
- Enhanced family-friendly leave.
- Employee Assistance Program.
- Hybrid working policy.
- Volunteer Day Programme.
- Death in Service Benefit.
- Health Cash Plan.
- Events throughout the year.
WHY SPECIALIZED
- Work with a global leader in cycling innovation.
- Be part of a supportive passionate team.
- Enjoy flexible working with a mix of office and remote days.
- Make a real impact in the lives of riders across the UK and Europe.
Rider Care Representative employer: Specialized
Contact Detail:
Specialized Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rider Care Representative
✨Tip Number 1
Get to know the company inside out! Research Specialized UK, their products, and their values. This way, when you chat with them, you can show off your passion for cycling and how you align with their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice for riders and retailers, role-play common customer scenarios with a mate. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend cycling events where Specialized might be present. Building relationships can give you insider info and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Specialized team.
We think you need these skills to ace Rider Care Representative
Some tips for your application 🫡
Show Your Passion for Cycling: When you're writing your application, let your love for cycling shine through! Share any personal experiences or stories that highlight your enthusiasm for bikes and how it connects to the role.
Highlight Customer Service Skills: Make sure to emphasise your customer service experience. We want to see how you've gone above and beyond to help customers in the past, so include specific examples that showcase your problem-solving skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with what we’re looking for in a Rider Care Representative.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Specialized
✨Know Your Bikes
Brush up on your cycling knowledge! Familiarise yourself with Specialized’s product range and common bike maintenance issues. This will not only help you answer technical queries but also show your passion for cycling during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you solved problems creatively and built relationships. This will demonstrate your fit for the Rider Care Representative role.
✨Practice Active Listening
During the interview, practice active listening. Make sure to fully understand the questions being asked before responding. This skill is crucial for a role that involves supporting riders and retailers effectively.
✨Be Ready to Collaborate
Since the role involves working with global teams, be prepared to discuss how you’ve successfully collaborated in the past. Share specific examples of teamwork and how you resolved conflicts or challenges together.