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For Companies At a Glance
- Tasks: Support riders and retailers with expert advice and creative problem-solving.
- Company: Join Specialized UK, a leader in cycling innovation and community.
- Benefits: Enjoy competitive bike loans, flexible working, and a supportive team culture.
- Why this job: Make a real impact on cyclists' lives while doing what you love.
- Qualifications: Customer service experience and a passion for cycling are essential.
- Other info: Flexible hybrid working and opportunities to attend cycling events.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about delivering exceptional customer service? Do you thrive on building positive relationships and solving problems with creativity and care? If you love cycling and want to help others get on a bike, this could be your perfect ride. At Specialized UK, we’re on the lookout for a Rider Care Representative to be the friendly, knowledgeable voice supporting our riders and retail partners. You’ll be part of a collaborative, dynamic team that’s as enthusiastic about bikes as it is about people.
How You’ll Make a Difference
- Be the first point of contact for riders and retailers via phone, email, messaging, and in person.
- Provide expert support across Specialized’s product range, including warranty, technical queries, and service parts.
- Solve complex issues with rider-focused, creative solutions.
- Build strong relationships with our European retailer network.
- Collaborate with global teams and internal departments to resolve product and rider concerns.
- Occasionally attend cycling events across the UK.
Knowledge And Experience
- Proven experience in customer service.
- A passion for cycling and basic bike maintenance knowledge (bonus points for repair proficiency!).
- Strong communication and time management skills.
- Confidence using Microsoft Office (Oracle and CRM experience are a plus).
- A team-first attitude and a proactive problem-solving mindset.
What You’ll Get In Return
We truly value the passion and dedication our team brings to Specialized UK. In return for your invaluable contribution, we offer a generous and well-rounded benefits package designed to support your wellbeing, growth, and lifestyle:
- Competitive bike loan & purchase policy – ride the best, with support from us.
- Competitive equipment & apparel purchase policy - gear up with confidence.
- Company Pension Scheme - non-contributory.
- Annual Salary Reviews.
- Enhanced annual leave and long service policy.
- Enhanced family-friendly leave.
- Employee Assistance Program.
- Hybrid working policy.
- Volunteer Day Programme.
- Death in Service Benefit.
- Health Cash Plan.
- Events throughout the year.
WHY SPECIALIZED?
- Work with a global leader in cycling innovation.
- Be part of a supportive, passionate team.
- Enjoy flexible working with a mix of office and remote days.
- Make a real impact in the lives of riders across the UK and Europe.
Rider Care Representative in Dorking employer: Specialized Bicycle Components
Contact Detail:
Specialized Bicycle Components Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rider Care Representative in Dorking
✨Tip Number 1
Get to know the company! Before your interview, dive into Specialized UK’s values and culture. This will help you connect your passion for cycling with their mission, showing them you’re not just another candidate but someone who truly gets what they’re about.
✨Tip Number 2
Practice your customer service scenarios! Think of some tricky situations you might face as a Rider Care Representative and how you’d handle them. This will help you demonstrate your problem-solving skills and creativity during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. Plus, it shows your genuine interest in being part of the Specialized family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to ride with us!
We think you need these skills to ace Rider Care Representative in Dorking
Some tips for your application 🫡
Show Your Passion for Cycling: When you're writing your application, let your love for cycling shine through! Share any personal experiences or stories that highlight your enthusiasm for bikes and how it connects to your desire to help others.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in customer service. We want to see how you've gone above and beyond to support customers in the past. Use specific examples to illustrate your problem-solving skills and ability to build relationships.
Be Creative and Personable: Don’t be afraid to let your personality come through in your application. We’re looking for someone who can connect with our riders and retailers, so a friendly tone and creative approach will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Specialized Bicycle Components
✨Know Your Bikes
Brush up on your cycling knowledge before the interview. Familiarise yourself with Specialized’s product range and any common technical queries. This will not only show your passion for cycling but also demonstrate your readiness to provide expert support.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you solved complex issues creatively or built strong relationships with customers. This will help you illustrate your problem-solving mindset.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen to understand the needs of riders and retailers.
✨Be Ready to Collaborate
Since the role involves working with global teams, be prepared to discuss how you’ve successfully collaborated in the past. Share specific examples of teamwork and how you contributed to resolving issues, as this aligns perfectly with the collaborative spirit at Specialized.
