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- Tasks: Lead IT support, resolve technical issues, and manage infrastructure for a top whisky retailer.
- Company: Join The Whisky Exchange, a leading online retailer in the spirits industry.
- Benefits: Enjoy staff discounts, private medical insurance, and 25 days holiday.
- Why this job: Step into a leadership role and make a real impact in a dynamic environment.
- Qualifications: Strong IT support experience and troubleshooting skills required.
- Other info: Collaborative culture with opportunities for career development and growth.
The predicted salary is between 36000 - 60000 £ per year.
The Whisky Exchange is a world-leading specialist online retailer for whisky and fine and rare spirits. We have three shops in central London, a range of flagship shows and events, and an award-winning curated selection of Old & Rare, own-label and exclusive whiskies and spirits. We have an on-trade team supplying the best bars, restaurants, hotels and luxury retailers in the UK (The Whisky Exchange Trade), and a specialist auction platform (Whisky.Auction). Together as One Team we serve a global community of whisky drinkers, fuelled by an enthusiasm for discovering and collecting.
We are looking for a proactive and hands-on IT Support Lead to take ownership of our day-to-day IT operations and support services. Reporting to the Technical Director, you will play a key role in keeping our systems running smoothly and supporting users across the business. This is a great opportunity for someone with strong IT support experience who is ready to take the next step into a leadership role. You will be responsible for managing our infrastructure, supporting users, and working closely with external vendors - all while helping to improve how we deliver IT services. The role is office-based at our HQ in Park Royal, London, and has line management responsibilities for our IT Support Administrator.
Your unique contribution:
- Lead the IT support function, ensuring timely and effective resolution of technical issues across the business
- Provide hands-on support for our infrastructure - including servers, networks, endpoints, and storage
- Administer Microsoft 365, Azure, and other core business applications
- Work closely with external IT service providers to ensure high-quality service delivery
- Support upgrades, patching, and general maintenance of IT systems
- Help maintain business continuity and disaster recovery procedures
- Keep IT documentation, policies, and training materials up to date
Your blend of talent:
- Solid experience in IT support or infrastructure roles
- Strong troubleshooting skills and a practical, problem-solving mindset
- Hands-on experience with Microsoft 365 and Azure
- Good understanding of networks, servers, and endpoint devices
- Clear communication skills and the ability to support non-technical users
- Experience working with external vendors or service providers
- Familiarity with ITIL practices is a plus
Desirable:
- Experience with VOIP systems
- Familiarity with endpoint management tools (e.g. CrowdStrike administration)
- Cisco/Juniper networking administration
- Cloudflare or other web firewall admin
- ERP system support
- Industry certifications (Microsoft Certified Administrator, ITIL, etc.)
The way we perform:
- We collaborate
- We deliver results efficiently
- We grow diverse teams
- We are consumer and customer centric
- We foster growth mindset
- We drive engagement
Applications are to be received by close of business Monday 2 March, however we reserve the right to close the advertisement sooner.
Benefits Of Joining The Whisky Exchange:
- Staff Discount at The Whisky Exchange
- Tastings
- Product Education
- Access to Events
- Cycle to Work Scheme
- EAP
- Great Parental Leave Policies
- Life Cover
- Private Medical Insurance
- S&R Initiatives
- Career Development
- Employee Networks
- Flexi Work
- 25 Days Holiday
IT Support Lead in London employer: Speciality Drinks Group
Contact Detail:
Speciality Drinks Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching The Whisky Exchange and understanding their values and products. Tailor your responses to show how your skills align with their mission and how you can contribute to their team.
✨Tip Number 3
Showcase your hands-on experience! When discussing your background, highlight specific examples of how you've resolved IT issues or improved processes. This will demonstrate your proactive approach and problem-solving mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining The Whisky Exchange team.
We think you need these skills to ace IT Support Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Lead role. Highlight your relevant experience with Microsoft 365, Azure, and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at The Whisky Exchange. Keep it engaging and personal – we love a bit of personality!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your troubleshooting skills. Share examples of how you've resolved technical issues in the past. We’re all about practical problem-solving here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Speciality Drinks Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and any other relevant technologies mentioned in the job description. Be ready to discuss your hands-on experience with these tools and how you've used them to solve problems in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot a complex problem or improve IT service delivery. This will demonstrate your practical mindset and ability to lead the IT support function.
✨Communicate Clearly and Confidently
Since you'll be supporting non-technical users, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and ensure you convey your ideas effectively. This will show that you're not just tech-savvy but also approachable.
✨Familiarise Yourself with ITIL Practices
If you have experience with ITIL practices, be prepared to discuss how you've applied them in your previous roles. If you're not familiar, take some time to learn the basics, as this could set you apart from other candidates and show your commitment to improving IT service management.