IT Support Lead

The Whisky Exchange is a world-leading specialist online retailer for whisky and fine and rare spirits. We have three shops in central London, a range of flagship shows and events, and an award-winning curated selection of Old & Rare, own-label and exclusive whiskies and spirits. We have an on-trade team supplying the best bars, restaurants, hotels and luxury retailers in the UK (The Whisky Exchange Trade), and a specialist auction platform (Whisky.Auction). Together as One Team we serve a global community of whisky drinkers, fuelled by an enthusiasm for discovering and collecting.

Being part of the Speciality Drinks Group, and the wider Pernod Ricard family, means you will be working with some of the very best people in the drinks industry and part of a fantastic team that is passionate about everything they do. We would love you to come and join us.

The opportunity

We are looking for a proactive and hands-on IT Support Lead to take ownership of our day-to-day IT operations and support services. Reporting to the Technical Director, you will play a key role in keeping our systems running smoothly and supporting users across the business. This is a great opportunity for someone with strong IT support experience who is ready to take the next step into a leadership role. You will be responsible for managing our infrastructure, supporting users, and working closely with external vendors - all while helping to improve how we deliver IT services. The role is office-based at our HQ in Park Royal, London, and has line management responsibilities for our IT Support Administrator.

Your unique contribution

• Lead the IT support function, ensuring timely and effective resolution of technical issues across the business
• Provide hands-on support for our infrastructure - including servers, networks, endpoints, and storage
• Administer Microsoft 365, Azure, and other core business applications
• Work closely with external IT service providers to ensure high-quality service delivery
• Support upgrades, patching, and general maintenance of IT systems
• Help maintain business continuity and disaster recovery procedures
• Keep IT documentation, policies, and training materials up to date

Your blend of talent

• Solid experience in IT support or infrastructure roles
• Strong troubleshooting skills and a practical, problem-solving mindset
• Hands-on experience with Microsoft 365 and Azure
• Good understanding of networks, servers, and endpoint devices
• Clear communication skills and the ability to support non-technical users
• Experience working with external vendors or service providers
• Familiarity with ITIL practices is a plus

Desirable

• Experience with VOIP systems
• Familiarity with endpoint management tools (e.g. CrowdStrike administration)
• Cisco/Juniper networking administration
• Cloudflare or other web firewall admin
• ERP system support
• Industry certifications (Microsoft Certified Administrator, ITIL, etc.)

The way we perform

• We collaborate
• We deliver results efficiently
• We grow diverse teams
• We are consumer and customer centric
• We foster growth mindset
• We drive engagement

Applications are to be received by close of business Monday 2 March, however we reserve the right to close the advertisement sooner.

Benefits Of Joining The Whisky Exchange

• Fun Stuff: Staff Discount at The Whisky Exchange | Tastings | Product Education | Access to Events | Cycle to Work Scheme
• Serious Stuff: EAP | Great Parental Leave Policies | Life Cover | Private Medical Insurance
• Feel Good Stuff: S&R Initiatives | Career Development | Employee Networks | Flexi Work | 25 Days Holiday (plus Bank Holidays)

We are committed to diversity and inclusion. We promote diversity and inclusion throughout our business. In our teams, we proactively foster a diverse work force and an inclusive culture - an environment where we can truly be ourselves. We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish.