At a Glance
- Tasks: Manage and grow key global customer accounts while ensuring their success and satisfaction.
- Company: A dynamic global learning and development business with a supportive culture.
- Benefits: Competitive salary, commission opportunities, and career development support.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Join a fast-paced team and make a real impact on customer success and business growth.
- Qualifications: 2+ years in account management or customer success with strong communication skills.
The predicted salary is between 51000 - 51000 £ per year.
A growing global learning and development business is seeking a Senior Customer Success / Account Manager to join its expanding commercial team. This is an excellent opportunity for someone with experience in account management, customer success, or sales who is looking to build a long-term career within a fast-paced, international organisation.
In this role, you will manage and grow a portfolio of major, key global customers, building strong relationships from onboarding through to annual renewal. You will work closely with clients to understand their objectives, maximise engagement with learning solutions, and identify opportunities for further business growth. Acting as the main day-to-day contact for your customers, you will collaborate with internal teams across sales, professional services, content, technology, and customer success to deliver an outstanding client experience.
The successful candidate will have at least two years’ experience within account management, customer success, or a client-facing commercial role, along with strong communication and relationship-building skills. You should be highly organised, commercially minded, and confident managing multiple projects and stakeholders simultaneously. Experience using CRM systems and Microsoft Office applications is essential, and a proactive, self-motivated approach is key.
This position would suit an ambitious individual looking to progress within a growing, private equity-backed business that actively supports career development and internal progression. The company offers a collaborative and supportive environment, where employees are encouraged to contribute ideas, take ownership, and make a real impact on customer success and business growth.
Technical Skills:- At least 2 years of Senior Account Management, Customer Success or Sales team experience managing customers through success, planning, retention and growth
- Ambition to forge a career in a commercial role within a growing private equity backed business
- Willingness to learn new skills in customer growth, sales, negotiation and contracting
- Strong presentation and communication skills with an ability to easily build rapport
- Autonomous attitude and ability to work well unsupervised
- Competent IT skills. Proficient in CRM/MS Excel / Word / PowerPoint / LinkedIn
- Strong organisational and time management skills to ensure deadlines are met while maintaining high-quality work.
- A team player who enjoys working with others and contributing to the success of the team.
- A strong sense of ownership and accountability.
If you are interested in this opportunity and would like to find out more, please apply today or contact our recruitment team for a confidential discussion. Due to the high volume of applications, only shortlisted candidates will be contacted.
Senior Account Manager/Learning Partner in Reading employer: Specialist Recruit
Join a dynamic global learning and development business in Reading, where your career as a Senior Account Manager/Learning Partner can truly flourish. With a strong emphasis on employee growth, this company fosters a collaborative work culture that values innovation and ownership, providing ample opportunities for professional advancement within a supportive environment. Enjoy competitive compensation, including a basic salary of up to £51k plus commission, while making a meaningful impact on customer success and business growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager/Learning Partner in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Account Manager gig.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to show off your knowledge about their learning solutions and how you can help grow their customer success. It’ll make you stand out from the crowd!
✨Tip Number 3
Practice your pitch! You’ll need to communicate your experience in account management clearly and confidently. We suggest rehearsing with a friend or in front of a mirror to nail that presentation.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for ambitious individuals like you to join our team. Plus, it shows you’re serious about wanting to be part of our growing business.
We think you need these skills to ace Senior Account Manager/Learning Partner in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Account Manager role. Highlight your account management, customer success, or sales experience, and don’t forget to showcase your strong communication and relationship-building skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Be sure to mention your ambition to grow within a commercial role and how you can contribute to our team.
Showcase Your Technical Skills:We love candidates who are tech-savvy! Make sure to mention your experience with CRM systems and Microsoft Office applications. If you’ve got any specific examples of how you’ve used these tools to drive customer success, share them!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Specialist Recruit
✨Know Your Clients
Before the interview, research the company’s key global customers and their industries. Understanding their objectives and challenges will help you demonstrate how your experience in account management can directly benefit them.
✨Showcase Your Communication Skills
Prepare to discuss specific examples of how you've built strong relationships with clients in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your strong communication and relationship-building skills.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage multiple projects and stakeholders simultaneously. Share tools or methods you use to stay organised and ensure deadlines are met without compromising quality.
✨Exhibit a Proactive Attitude
During the interview, convey your self-motivated approach by discussing instances where you took the initiative to identify growth opportunities for clients. This will show that you’re not just reactive but also forward-thinking in your role.
