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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot network issues for customers.
- Company: Leading technology services provider with a focus on customer satisfaction.
- Benefits: Competitive salary, training opportunities, and clear career progression.
- Other info: Great opportunity for growth with exposure to various technologies.
- Why this job: Kickstart your networking career in a fast-paced, supportive environment.
- Qualifications: Basic networking knowledge and experience in a helpdesk or support role.
The predicted salary is between 26000 - 27000 £ per year.
A leading technology services provider is seeking a 1st Line Network Engineer to join their service desk team. This is an excellent opportunity for someone looking to build a career in networking and IT support within a fast-paced, customer-focused environment.
The Role
You will act as the first point of contact for customers, providing technical support and troubleshooting for network and connectivity issues. You’ll manage support tickets from initial logging through to resolution or escalation, ensuring high levels of customer satisfaction and adherence to SLA targets.
Key Responsibilities
- Manage and resolve support tickets via phone, email, and remote tools
- Perform first-line diagnostics on network and connectivity issues
- Escalate complex issues to senior engineers where required
- Monitor systems and respond to alerts (e.g. latency, outages)
- Maintain accurate documentation and update ticketing systems
- Communicate effectively with customers and third-party suppliers
Skills & Experience
- Basic understanding of networking (WAN, VPNs, routing & switching)
- Familiarity with troubleshooting connectivity issues
- Experience in a helpdesk or support environment
- Strong communication and problem-solving skills
- Ability to prioritise workloads and work to SLAs
- Experience with ticketing systems (e.g. ServiceNow) is beneficial
Desirable
- Knowledge of firewall platforms
- Exposure to monitoring tools
- Industry certifications such as CompTIA Network+ or working towards CCNA
What’s on Offer
- Structured support environment with training and development opportunities
- Exposure to a wide range of technologies
- Clear progression into more advanced engineering roles
- CompTIA Network+ Cisco CCNA (or working towards it)
- Relevant IT qualification (Diploma / Degree / Higher Certificate in Networking, IT, Computer Science or related discipline) OR demonstrable equivalent networking knowledge gained through coursework or hands-on experience
If you’re motivated, customer-focused, and looking to develop your networking career, this role offers a strong foundation for growth.
Locations
1st Line Network Engineer in Kent, Sevenoaks employer: Specialist Recruit
Contact Detail:
Specialist Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Network Engineer in Kent, Sevenoaks
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with network issues, brush up on your basic networking knowledge and common connectivity problems. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about landing the role. Don’t miss out on this opportunity!
We think you need these skills to ace 1st Line Network Engineer in Kent, Sevenoaks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background in networking and IT support aligns with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit for our service desk team. Keep it concise but impactful!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Specialist Recruit
✨Know Your Networking Basics
Brush up on your understanding of networking concepts like WAN, VPNs, and routing. Be ready to discuss how these apply to real-world scenarios, as this will show your potential employer that you’re not just familiar with the terms but can also apply them practically.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think of specific instances where you resolved a connectivity problem or managed a support ticket effectively. This will demonstrate your ability to think on your feet and provide excellent customer service.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like ServiceNow, be sure to mention it. If not, do a bit of research on how these systems work and be prepared to discuss how you would manage support tickets. This shows initiative and readiness to adapt to their processes.
✨Communicate Clearly and Confidently
Since you'll be the first point of contact for customers, practice clear and concise communication. During the interview, focus on articulating your thoughts well and maintaining a friendly tone. This will help convey your customer-focused attitude, which is crucial for the role.