At a Glance
- Tasks: Solve IT problems and build relationships with users daily.
- Company: Fast-growing MSP with a global client base and a people-first culture.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Dynamic role with opportunities for project exposure and growth.
- Why this job: Be the trusted face of IT and make a real difference on-site.
- Qualifications: 2+ years in IT support, strong Microsoft skills, and great people skills.
The predicted salary is between 28000 - 32000 £ per year.
Do you love solving problems AND love working with people? This role is for someone who genuinely enjoys being the face of IT on site — the person users trust, remember, and are glad to see. We're recruiting a Service Desk Engineer for a fast-growing MSP with an impressive global client base. You'll be based at a key client site in London four days a week, owning their day-to-day IT support experience, with one day a week back in the EC3R office contributing to the wider team.
What the role involves:
- You'll handle everything from user walk-ups to complex ticket resolution, work to SLAs, and build genuine relationships with the client's team.
- On your office day, you'll plug into the service desk queue and get the chance to support the Solutions team on client rollouts — great exposure to project delivery in a live environment.
What we're looking for:
- 2+ years in IT support, MSP background preferred
- Solid Microsoft skills — 365, Exchange, Active Directory, Teams, SharePoint
- Good networking fundamentals
- Someone who is as good with people as they are with technology — approachable, proactive, and easy to be around
- Comfortable working independently on site and managing their own workload
What's on offer:
£28,000–£32,000 depending on experience
A growing, people-first MSP with real career development opportunities.
IT Support Engineer employer: Specialist Recruit
Join a dynamic and people-focused Managed Service Provider (MSP) that prioritises employee growth and development. With a strong emphasis on collaboration and support, you'll thrive in a vibrant work culture while enjoying the benefits of working at a key client site in London, where you can build lasting relationships and gain valuable exposure to project delivery. This role offers a competitive salary and the opportunity to be part of a fast-growing company that values its employees as its greatest asset.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. The more connections you make, the better your chances of landing that IT Support Engineer role.
✨Tip Number 2
Show off your problem-solving skills during interviews. Prepare examples of how you've tackled tricky IT issues in the past. This will demonstrate your ability to handle the day-to-day challenges of the job.
✨Tip Number 3
Be the friendly face! Practice your interpersonal skills and be ready to showcase your approachability. Remember, this role is all about building relationships with users, so let your personality shine through.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to stand out from the crowd and show us why you're the perfect fit for the role.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for IT and working with people. Remember, this role is all about building relationships!
Tailor Your Experience:Make sure to highlight your relevant experience in IT support, especially if you've worked in an MSP environment. We’re looking for specific examples of how you've solved problems and supported users, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to address the key skills mentioned in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Specialist Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft skills, especially 365, Exchange, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your People Skills
Since this role is all about being the face of IT, think of examples where you've built strong relationships with users. Prepare to share stories that highlight your approachability and proactive attitude when dealing with clients.
✨Understand the Company Culture
Research the MSP's values and mission. Being a people-first company means they value teamwork and communication, so be prepared to discuss how you align with their culture and how you can contribute positively to the team.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult user or resolving a complex ticket. Think through your problem-solving process and be ready to explain your thought process clearly and confidently.
