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- Tasks: Join our team as a Fulfilment/Dispatch Administrator, managing stock and ensuring timely order dispatch.
- Company: We're a leading distributor of motorsport merchandise, passionate about delivering quality products globally.
- Benefits: Enjoy 26 days annual leave, career progression opportunities, and a friendly work environment.
- Why this job: Be part of a vibrant team, contribute to customer satisfaction, and grow your career in a dynamic setting.
- Qualifications: Experience in warehouse fulfilment is a plus; strong communication and attention to detail are essential.
- Other info: Work hours are Monday to Friday, with occasional flexibility required.
The predicted salary is between 20800 - 25200 £ per year.
Our client is a leading distributor and online retailer of motorsport merchandise to the UK and for export to Europe and several other countries. This small, friendly organisation is seeking a hardworking and enthusiastic candidate to join the team and grow with the business.
This role is very important to the company’s success as it is key that the products are distributed to their global customer base efficiently and effectively, making sure to meet delivery deadlines and fulfil customer’s needs correctly and with care.
They are looking for a passionate and proactive Fulfilment/Dispatch Administrator, the role will initially be based in the Warehouse but there is definitive career progression into an Account/Customer Manager role.
Duties will include:
- Warehouse - stock and order management:
- Receiving, checking, and stocking incoming deliveries into the correct locations.
- Logging inbound and outbound shipments.
- Prepare, pick and pack customer orders accurately and efficiently.
- Place picked and packed orders in the corresponding despatch locations per service (express shipping, standard or international deliveries).
- Focused on achieving pick and pack targets.
- Loading and unloading of lorries and other deliveries such as FedEx, DHL etc.
- Ensure all breakages / damaged products are reported to management.
- Always maintain a clean and tidy work area.
- Replenish pick bays when necessary and notifying management about any out-of-stock lines.
- Use of warehouse equipment in line with Health and Safety.
Additional Duties:
- Work with the head of the department to manage and maintain the B2C website, this task will be shared within the business.
- This will include:
- Printing B2C orders and labels ready to be shipped the same day.
- Liaising with customers and offering outstanding customer service through multiple platforms (phone, email etc).
- Completing customer returns and ensure stock levels are correctly updated across our inventory management systems and our warehouse.
- Work on the back end of the website to manage product creation, update information, create promotions and ensure products are listed on time in line with launch dates and stock levels.
- Liaise with managers on website processes to speed up workflow, grow the customer base and ensure our customer service remains immaculate.
- Bring fresh ideas to the table.
Key skills needed:
- Excellent time management.
- Great written and verbal communication.
- Strong MS Excel knowledge.
- Ability to convey complex ideas simply and concisely.
- Work well under pressure.
- Organised with unparalleled attention to detail.
- Experience in a warehouse fulfilment environment is advantageous.
- Team player.
- Fast paced worker with outstanding attention to detail.
- Positive, vibrant, and ready to take on anything.
- Kind, helpful and considerate towards your coworkers.
Working 9:00am to 5:30pm Monday to Friday. You may be required to work outside of the above times on the odd occasion. 6 Month probation period. 26 days annual leave.
Fulfilment/Dispatch Administrator employer: Specialist Recruit
Contact Detail:
Specialist Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment/Dispatch Administrator
✨Tip Number 1
Familiarise yourself with the specific warehouse management systems and online sales platforms that are commonly used in the fulfilment industry. This knowledge will not only help you stand out during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Highlight any previous experience you have in a fast-paced environment, especially in roles that required attention to detail and time management. Be ready to share specific examples of how you successfully managed tasks under pressure.
✨Tip Number 3
Prepare to discuss your communication skills and how you've effectively liaised with customers or team members in past roles. Being able to convey complex ideas simply is crucial, so think of instances where you’ve done this successfully.
✨Tip Number 4
Show your enthusiasm for the role by researching the company and its products. Bring fresh ideas to the table during your discussions, particularly about improving customer service or streamlining processes, as this will demonstrate your commitment to contributing to their success.
We think you need these skills to ace Fulfilment/Dispatch Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in warehouse fulfilment and dispatch roles. Emphasise skills like time management, attention to detail, and communication, as these are key for the Fulfilment/Dispatch Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the duties listed in the job description, such as managing stock or providing excellent customer service.
Showcase Relevant Skills: In your application, highlight your proficiency in MS Excel and any experience you have with inventory management systems. This will demonstrate your ability to handle the technical aspects of the role effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Specialist Recruit
✨Show Your Enthusiasm
Make sure to express your passion for the role and the company during the interview. Highlight your interest in motorsport merchandise and how you can contribute to the team's success.
✨Demonstrate Attention to Detail
Since the role requires outstanding attention to detail, be prepared to discuss examples from your past experiences where you successfully managed tasks that required precision, such as stock management or order fulfilment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of scenarios where you had to manage tight deadlines or resolve customer issues effectively.
✨Familiarise Yourself with Their Systems
Research the online sales platform and inventory management systems they use. Showing that you have a basic understanding of these tools will demonstrate your proactive approach and readiness to hit the ground running.
