At a Glance
- Tasks: Support insurance policy administration and deliver excellent customer service.
- Company: Growing insurance and financial services team in Dorking.
- Benefits: Competitive salary, structured progression scheme, full training, and career development.
- Other info: Collaborative culture with regular performance reviews and opportunities for salary progression.
- Why this job: Kickstart your career in insurance with hands-on training and a supportive environment.
- Qualifications: Previous admin experience and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking to build a long-term career within insurance and financial services? We’re recruiting for a Trainee Policy Operations Technician to join a growing team in Dorking. This is an excellent opportunity for someone with strong administration and customer service skills who wants to develop specialist knowledge within the insurance sector. You’ll receive full training and work closely with experienced colleagues while learning the processes and systems involved in the handling and administration of insurance policies.
The Role
You’ll support the day-to-day administration of insurance policies while delivering a professional and efficient service to customers, intermediaries and third parties. Responsibilities will include:
- Processing insurance policy administration accurately and efficiently
- Managing new business, mid-term adjustments, renewals, cancellations and lapses
- Responding to customer and intermediary enquiries via telephone, email and live chat
- Handling incoming and outgoing calls professionally
- Investigating and resolving policy and workflow queries
- Supporting policy validation and operational administration processes
- Managing your own workload to agreed deadlines and service standards
- Working collaboratively across departments to ensure excellent customer outcomes
What We’re Looking For
- Previous office-based administration experience
- Confident telephone manner and professional communication skills
- Strong customer service experience
- Comfortable working in a fast-paced environment
- Good organisational and prioritisation skills
- Excellent attention to detail and accuracy
- Ability to learn new systems and processes quickly
- Positive attitude with a flexible and team-focused approach
Key Competencies
- Planning and organisation
- Teamwork
- Self-development and willingness to learn
- Customer service excellence
- Communication skills
- Reliability and accountability
What’s On Offer
- Structured 2-year milestone progression scheme with regular performance reviews every 4 months
- Opportunity for salary progression and additional rewards based on performance
- Full training and long-term career development
- Supportive and collaborative working environment
If you’re looking to start or develop your career in insurance operations and enjoy delivering excellent service, we’d love to hear from you.
Operations Administrator in Dorking employer: Specialist Recruit
Join a dynamic team in Dorking as an Operations Administrator, where you will benefit from a structured 2-year milestone progression scheme and full training to develop your career in the insurance sector. Our supportive and collaborative work culture fosters personal growth and offers opportunities for salary progression based on performance, making it an excellent place for those looking to build a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator in Dorking
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and financial services sector. Attend local events or join online forums where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching common questions for Operations Administrator roles. Practice your responses, focusing on your administration and customer service skills. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Create a portfolio or a simple presentation that highlights your previous experience and how it relates to the role. This can be a great conversation starter during interviews and shows your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you started on that career path!
We think you need these skills to ace Operations Administrator in Dorking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Administrator role. Highlight your administration and customer service experience, as well as any relevant achievements that show you can thrive in a fast-paced environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about starting a career in insurance operations. Mention how your positive attitude and team-focused approach make you a great fit for our collaborative environment.
Show Off Your Communication Skills:Since you'll be handling customer enquiries, it's crucial to demonstrate your professional communication skills. Whether it's in your CV or cover letter, make sure to showcase your confident telephone manner and ability to resolve queries effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Specialist Recruit
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance operations. Brush up on common terms and processes related to policy administration. This will not only show your interest but also help you answer questions confidently.
✨Show Off Your Customer Service Skills
Since the role involves a lot of customer interaction, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage your workload and prioritise tasks. You might want to mention any tools or methods you use to stay organised, especially in a fast-paced environment. This will highlight your ability to meet deadlines and maintain accuracy.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics or training opportunities. This shows that you're genuinely interested in the role and eager to learn more about the company culture and growth potential.
