At a Glance
- Tasks: Manage and grow key global customer accounts while building strong relationships.
- Company: A dynamic global learning and development business with a supportive culture.
- Benefits: Up to £45k salary, 25% bonus, and opportunities for career growth.
- Other info: Collaborative environment that encourages ownership and idea contribution.
- Why this job: Join a fast-paced team and make a real impact on customer success.
- Qualifications: 2+ years in account management or customer success with strong communication skills.
The predicted salary is between 33750 - 45000 £ per year.
A growing global learning and development business is seeking a Customer Success / Account Manager to join its expanding commercial team. This is an excellent opportunity for someone with experience in account management, customer success, or sales who is looking to build a long-term career within a fast-paced, international organisation.
In this role, you will manage and grow a portfolio of major, key global customers, building strong relationships from onboarding through to annual renewal. You will work closely with clients to understand their objectives, maximise engagement with learning solutions, and identify opportunities for further business growth. Acting as the main day-to-day contact for your customers, you will collaborate with internal teams across sales, professional services, content, technology, and customer success to deliver an outstanding client experience.
The successful candidate will have at least two years’ experience within account management, customer success, or a client-facing commercial role, along with strong communication and relationship-building skills. You should be highly organised, commercially minded, and confident managing multiple projects and stakeholders simultaneously. Experience using CRM systems and Microsoft Office applications is essential, and a proactive, self-motivated approach is key.
This position would suit an ambitious individual looking to progress within a growing, private equity-backed business that actively supports career development and internal progression. The company offers a collaborative and supportive environment, where employees are encouraged to contribute ideas, take ownership, and make a real impact on customer success and business growth.
Technical Skills:- At least 2 years of Senior Account Management, Customer Success or Sales team experience managing customers through success, planning, retention and growth
- Ambition to forge a career in a commercial role within a growing private equity backed business
- Willingness to learn new skills in customer growth, sales, negotiation and contracting
- Strong presentation and communication skills with an ability to easily build rapport
- Autonomous attitude and ability to work well unsupervised
- Competent IT skills. Proficient in CRM/MS Excel / Word / PowerPoint / LinkedIn
- Strong organisational and time management skills to ensure deadlines are met while maintaining high-quality work.
- A team player who enjoys working with others and contributing to the success of the team.
- A strong sense of ownership and accountability.
If you are interested in this opportunity and would like to find out more, please apply today or contact our recruitment team for a confidential discussion. Due to the high volume of applications, only shortlisted candidates will be contacted.
Customer Success/Account Manager employer: Specialist Recruit
Join a dynamic and growing global learning and development business as a Customer Success/Account Manager in Reading, where you will thrive in a collaborative and supportive environment. With a strong focus on employee growth and career progression, this role offers the chance to make a significant impact on customer success while enjoying a competitive salary and bonus structure. Embrace the opportunity to work with major global clients and develop your skills in a fast-paced, international setting that values innovation and ownership.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success/Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success/Account Manager. Highlight your relationship-building skills and how you can drive customer engagement.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Success/Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your account management or customer success experience, and don’t forget to mention any relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure, and don’t hesitate to demonstrate your ability to build rapport in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Specialist Recruit
✨Know Your Customers
Before the interview, research the company’s key global customers and their industries. Understanding their objectives and challenges will help you demonstrate how you can build strong relationships and drive customer success.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your account management or customer success experience. Be ready to discuss how you've maximised engagement and identified growth opportunities for clients.
✨Demonstrate Your Organisational Skills
Since this role requires managing multiple projects and stakeholders, be prepared to talk about your time management strategies. Share how you prioritise tasks and ensure high-quality work while meeting deadlines.
✨Be Proactive and Engaging
Exude a proactive attitude during the interview. Ask insightful questions about the company’s approach to customer success and express your eagerness to learn new skills. This shows your ambition and readiness to contribute to the team.
