At a Glance
- Tasks: Support the sales team and manage customer relationships to drive business growth.
- Company: Join a large, dynamic company with a focus on customer service excellence.
- Benefits: Competitive salary, supportive work environment, and opportunities for career advancement.
- Other info: Fast-paced environment with opportunities to learn and grow your career.
- Why this job: Be a key player in a thriving sales support structure and make a real impact.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
The predicted salary is between 30000 - 42000 £ per year.
My large and fabulous client are looking for people with strong administration skills and a passion for customer service to help grow their sales support structure. Working closely with the sales team, their customer base and the internal back office function, as well as external providers. You will be a key point of contact for the sales process.
RESPONSIBILITIES:
- Ensure all clients SLAs are upheld
- Manage workload to ensure deadlines are met and customer expectations are met / exceeded
- Generation of incremental business opportunities through strong customer relationships
- Regular liaison with internal teams including Purchasing, Accounts & Vendor Specialists
- Regular liaison with distributors and suppliers & build relationships on a day to day basis
- Ensure all orders and queries are processed in line with Ops team procedures
- Attend customer review meetings
- Ensure all possible outstanding orders are invoiced at the end of each month
ESSENTIAL SKILLS / EXPERIENCE:
- Organised, with excellent time management and attention to detail
- Educated to GCSE standard as a minimum, with Maths and English
- Good level of customer service skills essential
- Outlook, Word and Excel experience / knowledge essential
- Able to cope well under pressure and multi-task
DESIRABLE SKILLS / EXPERIENCE:
You may have experience of the following: Sales Support Trainee, Sales Administrator, Internal Sales, IT Sales, Entry Level, Administrative Support, Sales Administration, Technical Sales, Customer Service, etc.
Administrator in Leatherhead employer: Specialist Recruit International
Join a dynamic finance team in Chessington, where we prioritise employee well-being and professional growth. With a hybrid working model, you’ll enjoy the flexibility of working from home while collaborating closely with your colleagues in the office. We offer competitive salaries, a supportive work culture, and opportunities for skill development, making us an excellent employer for those seeking meaningful and rewarding careers.
Contact Details:
Specialist Recruit International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Leatherhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specialist Recruit International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specialist Recruit International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Leatherhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specialist Recruit International:Your cover letter is your chance to shine! Tell us why you want to work at Specialist Recruit International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specialist Recruit International!
How to prepare for a job interview at Specialist Recruit International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
