At a Glance
- Tasks: Enforce parking rules and provide excellent customer service across various locations.
- Company: Join a diverse team committed to community engagement and safety.
- Benefits: Competitive pay, health cover, pension, discounts, and free travel for you and your family.
- Other info: Enjoy a dynamic role with opportunities for training and career growth.
- Why this job: Make a positive impact in your community while gaining valuable experience.
- Qualifications: Customer service skills and a flexible approach to working hours are essential.
The predicted salary is between 15 - 15 £ per hour.
Pay: £15.00 per hour, 39‑hour contract.
Working hours: Shifts – any 5 of 7 between 04:30 and 23:00.
We are seeking an individual with strong customer service and interpersonal skills to enforce allocated car parking activities across Sizewell ACA, Northern and Southern Park & Ride sites (Darsham, Wickham Market), as well as within designated local community locations.
Key Responsibilities- Carry out validation checks of parking permits in line with the expected levels set out by the SZC Parking Manager.
- Champion behavioural safety, challenging at‑risk behaviours and promoting positive safety conversations.
- Monitor vehicle compliance with car park rules, permits, and parking guidelines.
- Monitor the occurrence of fly parking in surrounding towns and villages by completing daily patrols and escalating any issues.
- Carry out vehicle counts and daily patrols.
- Complete incident reporting and follow correct procedures accurately and on time.
- Build positive relationships with local residents and community stakeholders.
- Deliver outstanding customer service and act as a professional point of contact for colleagues and customers.
- Communicate operational issues, road incidents, closures, and service disruptions to the Operations Team.
- Essential: Customer Service background.
- Essential: Flexible approach to working hours (24/7 business).
- Essential: Ability to use IT such as laptop/phone/MS Office.
- Essential: Driving Licence.
- Essential: Baseline Personnel Security Standard (BPSS) check and obtain a DBS certificate.
- Desirable: Parking experience.
- Desirable: Conflict Management.
- Desirable: IOSH Working Safely.
- Desirable: Bank Person Trained (training available).
- Desirable: PCV licence holder.
- Desirable: Influencer Training.
- Desirable: First Aid.
- Desirable: CITB or CCNSG (must to work on the project; training available).
- Desirable: L3 Health & Safety Supervisor.
- Desirable: Knowledge of the transport sector.
- Annual pay review.
- Smart health cover – award‑winning employee assistance program offering 24/7 confidential support.
- Pension – 5% contributory pension matched by us.
- Employee retail discount scheme.
- Free bus travel & significantly reduced rail travel for you and your family member.
- Life assurance.
- 24/7 Employee Assistance Programme.
- Discounted Gym membership.
Note – This role involves regular walking, periods of standing, and working outdoors in a range of weather conditions.
SPS Bus welcomes applicants from all backgrounds and is committed to diversity and inclusion regardless of gender, race, religion, disability, sexual orientation, or age.
Parking Support Officer employer: Specialist Passenger Solutions Limited
At Specialist Passenger Solutions, we pride ourselves on being an excellent employer, offering a supportive team culture and opportunities for training and career progression within the dynamic environment of the Sizewell C project. Our employees enjoy competitive pay, comprehensive benefits including free bus travel, and a commitment to diversity and inclusion, making us a rewarding place to work for those seeking meaningful employment in the transport sector.
Contact Details:
Specialist Passenger Solutions Limited Recruitment Team
