At a Glance
- Tasks: Supervise safe and reliable bus operations while managing drivers and customer flow.
- Company: Join Specialist Passenger Solutions, part of First Bus, with a focus on teamwork.
- Benefits: Enjoy free bus travel, health cover, pension contributions, and discounts.
- Other info: Flexible shifts available in a diverse and inclusive workplace.
- Why this job: Make a difference in passenger transport for major infrastructure projects.
- Qualifications: Supervisory experience and a PCV/CatD licence required.
The predicted salary is between 30000 - 40000 £ per year.
About Specialist Passenger Solutions (SPS): At SPS we provide specialist passenger transport for large infrastructure projects, including the EDF Nuclear Project at Hinkley Point C and now Sizewell C. We are a division of First Bus and operate depots in Ipswich & Sizewell C.
Position Overview: We are seeking a Supervisor to join our on‑site team in Ipswich. The role involves ensuring safe, reliable, and customer‑focused operations across our depots, managing drivers, buses, passenger flow and maintaining service reliability around the clock.
Key Responsibilities:
- Promote safety and positive behaviour on‑site.
- Manage daily scheduling, driver allocation, and vehicle issues.
- Handle customer queries and manage queues.
- Oversee bus stands and secure gate areas.
- Record passenger data and shift information accurately.
- Support SPS values and teamwork across all operations.
- Ensure compliance with company and safety standards.
Essential Requirements:
- Supervisory experience.
- PCV/CatD licence.
- Full driving licence.
- Confident with IT.
- Customer service or complaint‑handling experience.
- Flexibility to work shifts (24/7 operation).
Desirable Experience:
- Management experience.
- Knowledge of the transport sector.
Safety and Security: All employees must be willing to undergo the Baseline Personnel Security Standard (BPSS) check and obtain a DBS certificate to ensure honesty and integrity at a Nuclear Licensed Site.
Benefits:
- Annual pay review.
- Smart health cover – inclusive employee assistance program.
- Pension – 5% contributory pension matched by us.
- Employee retail discount scheme.
- Free bus travel and significantly reduced rail travel for employees and family members.
- Life assurance.
- 24/7 Employee Assistance Programme.
- Discounted gym membership.
EEO Statement: SPS Bus welcomes applicants from all backgrounds and is committed to diversity and inclusion regardless of gender, race, religion, disability, sexual orientation, or age.
Supervisor (PCV/Buses) in Ipswich employer: Specialist Passenger Solutions Limited
At Specialist Passenger Solutions, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises safety and teamwork. Located in Ipswich, our employees benefit from competitive pay, comprehensive health cover, and generous travel discounts, alongside opportunities for professional growth within the dynamic transport sector. Join us to be part of a dedicated team that values diversity and is committed to providing exceptional service in a rewarding environment.
Contact Details:
Specialist Passenger Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (PCV/Buses) in Ipswich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SPS through LinkedIn or local meetups. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research SPS, their projects, and the transport sector. Show us you’re passionate about safety and customer service – it’ll make you stand out!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on how you’d handle real-life scenarios related to managing drivers and customer queries. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Supervisor (PCV/Buses) in Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your supervisory experience and any relevant skills that match the job description. We want to see how your background fits with our needs at SPS, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Customer Service Skills:Since the role involves handling customer queries, make sure to highlight any experience you have in customer service or complaint handling. We love candidates who can keep our passengers happy and safe!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Specialist Passenger Solutions Limited
✨Know Your Stuff
Familiarise yourself with the role of a Supervisor in passenger transport. Understand the key responsibilities like managing drivers and ensuring safety. Research SPS and their operations at Hinkley Point C and Sizewell C to show your genuine interest.
✨Showcase Your Experience
Be ready to discuss your supervisory experience and how it relates to managing a team in a busy environment. Prepare examples of how you've handled customer queries or resolved issues, as this will demonstrate your problem-solving skills.
✨Emphasise Safety and Compliance
Since safety is paramount in this role, be prepared to talk about your understanding of safety standards and how you’ve implemented them in previous positions. Highlight any relevant training or certifications you have that align with SPS's commitment to safety.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Supervisor role. This shows you're not just interested in the job, but also in how you can contribute to the team and align with SPS values.
