At a Glance
- Tasks: Lead and supervise Park & Ride operations while ensuring top-notch customer service.
- Company: Join a dynamic team at SPS Bus, committed to diversity and inclusion.
- Benefits: Enjoy free bus travel, health cover, gym discounts, and a pension scheme.
- Other info: Flexible hours in a supportive environment with opportunities for career progression.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Customer service experience and management skills are essential; driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an individual with strong customer service and interpersonal skills to oversee and lead the effective utilisation of SZC Park and Ride locations, ensuring all locations are fully and appropriately covered at all times.
Key Responsibilities
- Lead and supervise operational activities across Park & Ride sites and local towns/villages.
- Champion health, safety and security standards, ensuring full team compliance.
- Manage staff rotas and annual leave planning to maintain effective coverage.
- Resolve day‑to‑day operational issues, escalating key risks with proactive solutions.
- Oversee the Parking Team, ensuring accurate checks, reporting, and communication of campaigns.
- Maintain accurate records of car park scans, fly‑parking incidents, and shift reports.
- Represent the organisation at community, council, and client meetings.
- Communicate key messages from weekly briefings and ensure actions are delivered by the team.
- Deliver outstanding customer service and act as a role model for company values and behaviours.
- Engage, support and mentor colleagues, with awareness of wellbeing and mental health.
- Support travel inductions, run operational reports, and present data as required.
- Mentor DRIVE Academy colleagues and support development and career progression.
- Champion colleague engagement initiatives, including survey action plans.
- Ensure compliance with all company policies, procedures, and reasonable management requests.
Qualifications and Experience
- Excellent knowledge of Microsoft Office based packages.
- Management/Team Leader experience.
- Customer Service background.
- A flexible approach to working hours as we are a 24/7 business.
- Driving Licence (essential).
- L3 Team Leader qualification (desirable).
- PCV licence holder (desirable).
- Knowledge of the transport sector (desirable).
- Knowledge of domestic and EU driving regulations (desirable).
Benefits
- Annual pay review.
- Smart health cover – our award‑winning employee assistance program offers 24/7 confidential support for you and your family.
- Pension – 5% contributory pension matched by us.
- Free bus travel & significantly reduced rail travel for you & your family members.
- Employee retail discount scheme.
- Employee Life Cover 24/7.
- Employee Assistance Programme.
- Discounted gym membership.
Additional Requirements
- All employees must be willing to undergo the Baseline Personnel Security Standard (BPSS) check and obtain a DBS certificate. These checks help ensure the honesty and integrity of individuals working at a Nuclear Licensed Site or with sensitive nuclear information.
Parking Supervisor in Ipswich employer: Specialist Passenger Solutions Limited
At SPS Bus, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. As a Parking Supervisor, you will benefit from comprehensive health cover, a generous pension scheme, and opportunities for career progression through our DRIVE Academy. Our commitment to diversity and inclusion, alongside perks like free bus travel and discounted gym memberships, makes working with us not just a job, but a rewarding experience in a dynamic environment.
Contact Details:
Specialist Passenger Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parking Supervisor in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the transport sector or those who work at SZC Park and Ride. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your customer service skills during interviews. Share specific examples of how you've resolved issues or improved team dynamics. We want to see that you can lead and inspire!
✨Tip Number 3
Be ready to discuss health, safety, and security standards. Brush up on relevant regulations and be prepared to explain how you'd ensure compliance in your role as a Parking Supervisor.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Parking Supervisor in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Parking Supervisor. We want to see how you can lead and support our team effectively!
Show Off Your Customer Service Skills:Since this role is all about outstanding customer service, share specific examples of how you've excelled in this area. We love hearing about your past experiences that demonstrate your interpersonal skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key messages shine through without unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Specialist Passenger Solutions Limited
✨Know Your Stuff
Make sure you understand the role of a Parking Supervisor inside out. Familiarise yourself with the key responsibilities listed in the job description, like managing staff rotas and ensuring health and safety standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role heavily focuses on customer service, be ready to share examples from your past experiences where you've excelled in this area. Think about situations where you resolved conflicts or went above and beyond for a customer. This will demonstrate that you can deliver outstanding service and embody the company values.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking through potential operational issues you might encounter as a Parking Supervisor and how you would resolve them. This shows your problem-solving skills and proactive approach, which are crucial for the role.
✨Engage and Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and any ongoing projects. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to demonstrate your interpersonal skills!
