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- Tasks: Support customers with hire purchase agreements and negotiate payment arrangements.
- Company: Established industry player in Chester with a focus on customer care.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a positive impact by helping customers navigate their financial challenges.
- Qualifications: Strong communication skills and a genuine empathy for customer situations.
- Other info: Collaborative workplace with a commitment to integrity and compliance.
The predicted salary is between 28800 - 43200 £ per year.
An established industry player is seeking a dedicated individual to join their team in Chester. This role focuses on supporting customers who are experiencing difficulties with their hire purchase agreements. You will be responsible for assessing individual circumstances, negotiating payment arrangements, and ensuring that all interactions are fair and supportive.
With a commitment to integrity and customer care, you will play a vital role in helping customers navigate their financial obligations while maintaining compliance with regulatory standards. This is a fantastic opportunity to make a positive impact in a collaborative environment, where your skills in communication and empathy will be highly valued.
Arrears Support Specialist - Customer Finance in Chester employer: Specialist Motor Finance Limited
Contact Detail:
Specialist Motor Finance Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears Support Specialist - Customer Finance in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer finance and arrears support. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share real-life examples of how you've helped customers in difficult situations. This will demonstrate that you’re the perfect fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Arrears Support Specialist - Customer Finance in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Arrears Support Specialist role. Highlight any previous experience in customer finance or similar roles, and don’t forget to showcase your communication and empathy skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers with their financial challenges. Share specific examples of how you've supported others in the past, and show us your commitment to integrity and customer care.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your points are easy to understand. This will reflect your ability to communicate effectively with customers!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Specialist Motor Finance Limited
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of hire purchase agreements. Brush up on common customer finance issues and be ready to discuss how you would handle specific scenarios. This shows that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Empathy
Since this role is all about supporting customers in difficult situations, be prepared to share examples of how you've demonstrated empathy in past roles. Think of times when you helped someone navigate a tough financial situation or resolved a conflict with care and understanding.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing what the interviewer says but responding thoughtfully. You might even want to ask clarifying questions to show that you’re engaged and genuinely interested in understanding their needs.
✨Prepare for Compliance Questions
Given the importance of regulatory standards in this role, expect questions about compliance. Familiarise yourself with relevant regulations and be ready to discuss how you would ensure adherence while still providing excellent customer service. This will highlight your commitment to integrity and professionalism.
