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- Tasks: Manage independent living schemes and support residents' wellbeing through regular contact.
- Company: Join a dedicated team focused on enhancing the lives of older residents in our community.
- Benefits: Enjoy flexible working, a supportive environment, and opportunities for personal growth.
- Why this job: Make a real impact by ensuring residents feel heard and supported in their homes.
- Qualifications: Must have housing or public sector experience and at least 5 GCSEs including English & Maths.
- Other info: A valid driver's license is essential for this role.
The predicted salary is between 28800 - 43200 £ per year.
Previous housing or public sector experience is essential for this role. as it being a car owner/driver.
Duties will include:
Manage a designated number of IL schemes and attend each one at least once a week
Induct new residents to the scheme
Carry out weekly welfare calls via a home visit, meeting at a scheme office, intercom, phone call or text unless a resident opts for ‘no contact.’ Encourage contact methods that allow us to best assess the resident’s wellbeing
Contact the resident outside the agreed contact methods if any welfare concerns have emerged
Keep up to date information about residents’ mobility issues affecting their ability to evacuate in the ’emergency key safe’
5 GCSEs, Grades A-C, including English & Maths or equivalent (desirable)
Knowledge & Experience
At least 2 years of experience working in a public sector or commercial setting (desirable)
Managing older persons housing, tenancies and communities and undertaking tenancy management actions (desirable)
Engaging with residents, offering creative solutions and ensuring residents’ voices are heard (desirable)
Involving residents and managing an estate (desirable)
Knowledge of housing and associated legislation including Health and Safety
(desirable)
Working with a diverse customer base and addressing individual need Dealing with complaints and finding innovative solutions (desirable)
Supporting residents with low-level and complex ASB cases (desirable)
Skills & Values
Ability to plan, organise and prioritise workload
Work remotely and manage time while out and about
Ability to use initiative, problem solve and respond proactively to issues and concerns Excellent communication skills (verbal and written)
Ability to foster effective relationships internally and externally
Aptitude for IT and in particular Office 365 and housing management software Ability to analyse data
Passionate about service delivery Deadline focused
Flexible and adaptable with positive "can do" attitude A strong sense of integrity
Self-motivated and a team player
Able to ‘live’ the organisation’s values
Independent Living Officer employer: Specialist Ltd
Contact Detail:
Specialist Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Officer
✨Tip Number 1
Make sure to highlight your previous housing or public sector experience during any conversations or networking opportunities. This is essential for the Independent Living Officer role, and showcasing your relevant background can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with the specific needs of older residents and the challenges they face. Being able to discuss creative solutions and demonstrate your understanding of their unique circumstances will show that you're genuinely passionate about service delivery.
✨Tip Number 3
Network with professionals in the housing sector or attend relevant community events. Building relationships with others in the field can provide valuable insights and potentially lead to referrals or recommendations for the position.
✨Tip Number 4
Stay updated on housing legislation and best practices related to health and safety. Being knowledgeable in these areas will not only help you in interviews but also demonstrate your commitment to the role and the well-being of residents.
We think you need these skills to ace Independent Living Officer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous housing or public sector experience in your application. Detail your roles and responsibilities, especially those related to managing older persons' housing and engaging with residents.
Showcase Communication Skills: Since excellent communication skills are essential for this role, provide examples of how you've effectively communicated with diverse customer bases. Mention any specific instances where you resolved complaints or engaged creatively with residents.
Demonstrate Problem-Solving Abilities: Include examples that showcase your ability to use initiative and problem-solve. Describe situations where you proactively addressed issues or concerns, particularly in a public sector or housing context.
Align with Company Values: Research the organization's values and ensure your application reflects a strong sense of integrity, adaptability, and a positive attitude. Use language that resonates with their mission and demonstrate how you embody these values.
How to prepare for a job interview at Specialist Ltd
✨Showcase Your Relevant Experience
Make sure to highlight your previous housing or public sector experience during the interview. Be prepared to discuss specific examples of how you've managed tenancies or engaged with residents, as this will demonstrate your suitability for the role.
✨Demonstrate Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Think about how you would handle welfare calls or engage with residents, and be ready to share those strategies.
✨Emphasize Problem-Solving Abilities
Prepare to discuss situations where you've had to deal with complaints or complex issues. Highlight your innovative solutions and how you ensured residents' voices were heard, showcasing your proactive approach.
✨Familiarize Yourself with Relevant Legislation
Brush up on housing legislation and health and safety regulations that pertain to the role. Being knowledgeable about these topics will not only impress the interviewers but also show your commitment to service delivery.
