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For Companies At a Glance
- Tasks: Support clients via phone and email, manage orders, and maintain accurate records.
- Company: Join a growing organization focused on client care and development.
- Benefits: Opportunities for career growth, ongoing learning, and a dynamic work environment.
- Why this job: Be part of a fast-paced team where your contributions directly impact client satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in IT systems required.
- Other info: Ideal for organized, results-driven individuals who thrive under pressure.
The predicted salary is between 28800 - 43200 £ per year.
Our client is looking to employ a highly driven Client Services Specialist to join their team at an exciting time of growth and development. You will play a significant role in the organisation’s development and in turn will have the opportunity for career development and on-going learning. Reporting to our Customer Service Manager, the right person will have a proven track record in customer care who is methodical, highly organised, results driven and comfortable working in a fast-paced environment.
Key Role Responsibilities
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Support our clients via telephone and email via our client management system.
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Ensure all email enquiries are responded to within 24hrs of receipt.
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Administer and monitor the order processing system.
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Accurate record keeping on our client management system.
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Download and record patient results from laboratory partners accurately and on time.
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Handling sensitive data in accordance with data protection regulations and maintaining confidentiality.
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Providing practitioners with their patient’s results.
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Ad-hoc office duties.
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Demonstrable experience working in a similar role.
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Excellent call handling and telephone skills.
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Superb customer service skills.
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Proficiency in the use of IT systems such as G Suite, Hubspot (or similar CRM software) and ability to quickly learn new systems.
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Thorough attention to detail and excellent organisational skills.
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Solid time management skills with the ability to prioritise and multitask.
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Excellent communication and problem solving skills.
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A rational thinker under pressure.
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A strong team player with the ability to work independently using their own initiative.
Client Support Specialist employer: Specialist Ltd
Contact Detail:
Specialist Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Specialist
✨Tip Number 1
Familiarize yourself with common customer service scenarios and best practices. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to handle real-life situations.
✨Tip Number 2
Brush up on your knowledge of CRM systems like Hubspot. Being able to discuss your experience or understanding of these tools can set you apart from other candidates.
✨Tip Number 3
Practice your call handling skills. You might be asked to role-play a customer interaction during the interview, so being prepared can help you shine.
✨Tip Number 4
Showcase your organizational skills by preparing examples of how you've managed multiple tasks in a fast-paced environment. This will highlight your ability to prioritize effectively.
We think you need these skills to ace Client Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills mentioned in the job description, such as proficiency in G Suite or CRM software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client support and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully handled customer inquiries in the past.
Highlight Key Skills: In your application, emphasize your excellent communication, problem-solving skills, and attention to detail. These are crucial for the Client Support Specialist role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no typos or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Specialist Ltd
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues effectively and maintained a positive relationship with clients.
✨Demonstrate Your Organizational Abilities
Since the role requires excellent organizational skills, come ready to explain how you manage your time and prioritize tasks. You might want to share tools or methods you use to stay organized in a fast-paced environment.
✨Familiarize Yourself with Relevant Software
Make sure you have a good understanding of G Suite, Hubspot, or similar CRM software. If possible, mention any experience you have with these systems during the interview to show your readiness to adapt quickly.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle pressure and solve problems. Think of a few scenarios where you had to think rationally under stress and be ready to walk the interviewer through your thought process.
