At a Glance
- Tasks: Manage customer queries and provide exceptional service in a fast-paced environment.
- Company: Join Specialist Holidays Group, a leading travel company with a focus on expert-led experiences.
- Benefits: Competitive salary, pension scheme, 22 days holiday, and a friendly working atmosphere.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers create unforgettable travel experiences.
- Qualifications: Strong communication skills, attention to detail, and experience in conflict resolution.
The predicted salary is between 25549 - 31227 £ per year.
- Chester (Hybrid following the completion of probationary period)
- Contract type
- Permanent, full time
- About Specialist Holidays Group
Specialist Holidays Group (SHG) is a leading specialist travel group, bringing together a family of trusted, expert-led brands that create exceptional holidays for discerning travellers.
Each brand combines deep destination knowledge with personalised, high-service experiences — expertise that sits at the heart of everything we do.
Our portfolio spans accessible luxury and cruise through Destination2 and Destination2Cruise; ultra-premium, bespoke travel through Sovereign Luxury Travel; the USA, Canada, Caribbean and Latin America through American Holidays; authentic Italy through Citalia; and great-value getaways through Holiday Gems.
Together they share one promise: Travel.
Expertly Delivered.
Purpose of the role
We are looking for a dynamic professional who is passionate about customer service and enjoys working in a fast-paced environment where hard work is rewarded.
You will use your exceptional communication skills and personal service to build rapport with customers to resolve queries effectively to maximise future repeat custom.
This role is largely focused towards land customer service queries.
Key responsibilities
- Manage and resolve customer queries, primarily land queries.
- Prioritise and action E-mails effectively
- Chase relevant suppliers for documentation/confirmation
- Check and update documentation for specialist bookings
- Effectively manage and resolve escalated issues
- Crisis situations support
- Fulfil any critical support as directed by Manager
- Handle incoming calls from Agents regarding documentation and Admin queries.
- Investigate booking anomalies and irregularities
- Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.
- Provide remote assistance to customers in-resort to fully investigate and resolve their issues / queries.
- Confirming on-request bookings quickly and efficiently to increase revenue for the company.
- Dealing effectively with accommodation changes to reach a satisfactory outcome for customers and the business.
- What we’re looking for
- Excellent telephone manner
- Skilful with Microsoft Office (Word / Excel)
- Able to create solutions & identify areas for improvement in procedure
- Excellent numeracy and literacy skills
- Ability to organise, prioritise and manage own workload efficiently to tight deadlines
- Manage a diverse range of duties at one time
- Experience in dealing with conflict resolution
- Personal Qualities and Qualifications
- Great attention to detail and accuracy
- A flexible and adaptable approach to work
- Excellent team player with the ability to work independently
- GCSE English and Maths: Level 4 or above (or equivalent)
- Working with us
Join us and, in return, you’ll be rewarded with
- Competitive executive salary and package
- Company Pension Scheme
- 22 days holiday rising 1 day per year (up to 25)
- Enhanced Maternity & Paternity
- Friendly working atmosphere
- Company social events
Please note that all benefits are accurate as at the date of publication. Any changes will be notified to you upon joining the Company.
#J-18808-Ljbffr
Land Operations Executive in Chester employer: Specialist Holidays Group
Specialist Holidays Group is an exceptional employer, offering a dynamic work environment in Chester where IT Support Specialists can thrive. With a strong focus on employee growth, the company provides extensive training opportunities and a generous benefits package, including 30 days of holiday and enhanced pension plans, ensuring a rewarding career for those passionate about technology and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Land Operations Executive in Chester
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Specialist Holidays Group who are looking for fresh talent for roles like Land Operations Executive.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Specialist Holidays Group and give you a leg up for your Land Operations Executive application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Land Operations Executive openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Land Operations Executive in Chester
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Land Operations Executive role at Specialist Holidays Group.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Land Operations Executive position at Specialist Holidays Group.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Specialist Holidays Group.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Specialist Holidays Group's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Land Operations Executive.
How to prepare for a job interview at Specialist Holidays Group
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Specialist Holidays Group.
